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Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/06\/Z72_4950.jpg","date_published":"2023-06-08T10:55:02+00:00","date_modified":"2023-08-24T10:56:58+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19713","url":"https:\/\/umni.bg\/en\/umninews\/umni-in-a-panel-of-unwto-conference\/","title":"Umni in a panel of UNWTO Conference","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/08\/UNWTO-Conference.jpg","date_published":"2023-05-30T10:47:07+00:00","date_modified":"2023-08-24T10:48:57+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19703","url":"https:\/\/umni.bg\/en\/umninews\/city-orientation-game-in-umni-chatbot\/","title":"City orientation game – in Umni chatbot","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/08\/Hand-Drawn-Map-Illustration-flat-design.jpg","date_published":"2023-05-22T10:19:52+00:00","date_modified":"2023-08-24T10:45:00+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19699","url":"https:\/\/umni.bg\/en\/umninews\/ai-chatbots-in-focus-at-sales-club-conference-2023\/","title":"AI Chatbots in Focus at Sales Club Conference 2023","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/08\/SalesPro-Conf-7.jpg","date_published":"2023-05-15T10:12:36+00:00","date_modified":"2023-08-24T10:16:52+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19694","url":"https:\/\/umni.bg\/en\/umninews\/umni-with-an-expert-interview-in-the-newsletter-of-the-ministry-of-tourism\/","title":"Umni with an expert interview in the newsletter of the Ministry of Tourism","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/08\/mt-newsletter-16.jpg","date_published":"2023-04-18T10:08:43+00:00","date_modified":"2023-08-24T10:17:34+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19689","url":"https:\/\/umni.bg\/en\/umninews\/umni-among-the-best-digital-solutions-in-bulgaria\/","title":"Umni – among the best digital solutions in Bulgaria","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/08\/zx952y526_44671871.jpg","date_published":"2023-04-14T09:56:20+00:00","date_modified":"2023-08-24T10:00:30+00:00","authors":[{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"admin","url":"https:\/\/umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/d4a18f8d77952f9a5f7fbc696b672f9c80dccd41193f72c1f6d048f7c75423f6?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19621","url":"https:\/\/umni.bg\/en\/blog\/the-big-chatbot-family-classification-and-types\/","title":"The Big Chatbot Family: Classification and Types","content_text":"With the increasing digitization of the world, communication patterns between individuals and businesses have also evolved. Among the popular ways of communication are chatbots, which usage is increasing globally. But, how many chatbot types are available and what is the difference between them? The categorization of chatbots is based on their purpose, functionalities, places of implementation, technology used for their creation and more, giving businesses the flexibility to choose the chatbot type that aligns with their growth strategy.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/04\/Resources.png","date_published":"2023-04-12T08:05:59+00:00","date_modified":"2023-04-12T08:05:59+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19545","url":"https:\/\/umni.bg\/en\/blog\/the-ai-chatbot-the-city-concierge-to-connect-places-with-people\/","title":"The AI Chatbot: The City Concierge to Connect Places with People","content_text":"Since Umni won the global Startup competition of United Nations World Tourism Organization (UNWTO) in category Innovation & Digitalization for Island Destinations (March\u201923) with its Island AI Concierge - a smart digital assistant for entire destination, many people asked if this was just an idea and if the time is right for its implementation. Umni has done it once, for the tourists of Plovdiv city (Bulgaria), as the European Capital of Culture 2019, and many other cities had done it too, so technically the destination AI chatbot is not only doable, but already a digital instrument used in many smart cities and destinations with smart tourism programs. Let\u2019s dive in this topic to learn more about how AI chatbot can enhance the guest experience as a Destination Concierge!\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/04\/Capture.png","date_published":"2023-04-05T07:38:36+00:00","date_modified":"2023-04-05T07:38:36+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19534","url":"https:\/\/umni.bg\/en\/umninews\/success-comes-with-the-prepared-minds\/","title":"Success Comes with The Prepared Minds","content_text":"What are the problems of island destinations and what solution does Umni offer for them? By winning the World Tourism Organization competition, we became a global winner! On this occasion, our CEO, Elitza Stoilova, was invited once again on Radio Sofia of BNR to share about our success and how we achieved it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/6da4f6fe2b7911d7f9b9f002ebf46b48.gif","date_published":"2023-03-29T07:08:09+00:00","date_modified":"2023-03-29T07:08:09+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19501","url":"https:\/\/umni.bg\/en\/blog\/identifying-pockets-of-opportunities-for-ai-chatbots-15-questions-to-ask-yourself-as-a-business-owner-in-2023\/","title":"Identifying Pockets of Opportunities for AI Chatbots: 15 Questions to Ask Yourself as a Business Owner in 2023","content_text":"The expectation of a more straightforward post-pandemic world has been held worldwide, yet it is becoming increasingly evident that we are going to experience a time of rapid transformation, political and media divisions, disturbed supply lines, inflation, debt and international tension. This isn't the end to the pandemic that most people expected, however this is what numerous models foresaw. As businesses continue to shift their strategies to fit these transformations, customer engagement and online communication have become more important than ever. In recent years, AI chatbots have emerged as a powerful tool for brands looking to enhance their online presence and improve customer experiences.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/Capture.png","date_published":"2023-03-28T12:05:36+00:00","date_modified":"2023-03-28T12:05:36+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19508","url":"https:\/\/umni.bg\/en\/umninews\/the-national-discussion-meeting-the-library-idea-and-reality\/","title":"The National Discussion Meeting “The Library – Idea and Reality”","content_text":"Happy birthday to the Varna Regional Library \"Pencho Slaveykov\". 140 years ago, \"Pencho Slaveykov\" Regional Library opened its doors, and for 5 years Ellie - the digital librarian made on our platform helps readers to get answers to their questions or to re-assign borrowed literature, etc., to free the library team to have time for more valuable tasks.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/varna-conference.jpg","date_published":"2023-03-21T08:20:06+00:00","date_modified":"2023-03-23T09:09:11+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19472","url":"https:\/\/umni.bg\/en\/umninews\/umni-won-the-first-place-award-in-the-unwto-startup-competition-for-digital-solutions-for-island-destinations\/","title":"Umni Won the First Place Award in the UNWTO Startup Competition for Digital Solutions for Island Destinations","content_text":"Hooray! Do you know who won the UNWTO Startup Competition for Digital Solutions for Island Destinations in the category \" Innovation and Digitalization for Island Destinations\" - us, Umni with our CEO Elitza Stoilova. Elitza won the first prize award with an amazing pitch and performed as a fully dedicated to her company CEO.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/image_7f62eced-5026-413a-a787-3096bd9f7e2720230316_225002.jpg","date_published":"2023-03-20T09:10:30+00:00","date_modified":"2023-03-20T09:10:30+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19467","url":"https:\/\/umni.bg\/en\/umninews\/international-womens-day-founder-showcase-by-loyal-vc\/","title":"International Women’s Day Founder Showcase by Loyal VC","content_text":"International Women's Day Founder Showcase \u2013 what about celebrating top female-led companies! Our CEO, Elitza Stoilova is one of the invite to pitch female founders at this event organized by Loyal VC to celebrate the occasion and empower gender equality. Loyal VC has supported Umni in our company fundraising and with active mentorship since the early days after Umni was founded and successfully completed the Founder Institute Eastern Europe accelerator and became inseparable part of the Umni success.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/1678698004330.jpg","date_published":"2023-03-17T08:50:42+00:00","date_modified":"2023-03-17T08:50:42+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19484","url":"https:\/\/umni.bg\/en\/umninews\/2023-the-recursive-award-most-inspiring-women-in-ai\/","title":"2023 The Recursive Award \u2013 Most Inspiring Women in AI","content_text":"We are proud to announce that our CEO, Elitza Stoilova, is included in 2023 The Recursive Award \u2013 Most Inspiring Women in AI, a voting competition that aims to recognize and celebrate the numerous talented women in the CEE region (Bulgaria, Croatia, Greece, North Macedonia, Romania) who are making significant contributions to the development of AI.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/1678446006111.jpg","date_published":"2023-03-13T11:20:08+00:00","date_modified":"2023-03-21T11:20:18+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19441","url":"https:\/\/umni.bg\/en\/umninews\/best-practices-for-using-ai-chatbots-for-marketing-and-sales-a-seminar-by-softuni-digital-with-our-ceo-as-a-lector\/","title":"“Best Practices for Using AI Chatbots for Marketing and Sales” – a Seminar by SoftUni Digital with our CEO as a Lector","content_text":"Good news again! For the second time, Software University in Sofia is organizing a free online seminar with the speaker, our CEO Elitza Stoilova. And what is the topic? About chatbots and artificial intelligence, of course and more precisely \"Best practices for using AI chatbots for marketing and sales\".\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/softuni-new.jpg","date_published":"2023-03-10T14:53:53+00:00","date_modified":"2023-03-21T11:20:57+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19396","url":"https:\/\/umni.bg\/en\/blog\/the-ai-chatbot-personality-male-or-female\/","title":"It\u2019s a Girl! The AI Chatbot Personality: Male or Female","content_text":"In the rapidly advancing world of Artificial Intelligence (AI), more and more businesses are turning to AI-based chatbots to provide customer service and support, better marketing and sales strategies. But beyond just creating a functional AI chatbot, there is an important decision to make: should your AI chatbot have a personality, be male or female? On International Women\u2019s Day, we want to share why most businesses choose female personalities for their assistants and share some fun and useful information on that topic. According to Brookings, approximately 92.4% of America\u2019s smartphone assistants market share which includes Siri, Alexa, Cortana, and Google Assistant, use female-sounding voices.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/DALL\u00b7E-2023-03-07-14.36.51-Image-of-beautiful-woman-seating-behind-a-desk-in-front-of-a-computer-and-keyboard-working-as-a-virtual-assistant-with-headphone-on-her-head-and-a-Rob.png","date_published":"2023-03-08T09:02:08+00:00","date_modified":"2023-04-07T08:03:10+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19342","url":"https:\/\/umni.bg\/en\/case-studies\/casa-di-fiore-spa-medical-hotel\/","title":"Casa di Fiore SPA & Medical Hotel","content_text":"Miss Fiore - the indispensable member of the hotel team<\/strong>
In one year, the hotel AI chatbot saved nearly 7,000 hotel employee work hours (equivalent to the work of 3-4 employees each month).\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/casadifiore_casestudy.png","date_published":"2023-03-06T12:09:35+00:00","date_modified":"2023-05-18T08:33:43+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["case study"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19359","url":"https:\/\/umni.bg\/en\/blog\/5-tips-to-have-a-successful-marketing-and-sales-ai-chatbot-in-2023\/","title":"5 Tips to Have a Successful Marketing and Sales AI Chatbot in 2023","content_text":"Are you ready to revolutionize your marketing and sales process? With the help of a marketing and sales AI chatbot, you can do just that! In this blog post, we'll explore the ways to have a successful marketing and sales AI chatbot. So, buckle up and let's get started on this customer-winning journey! AI chatbots are an increasingly popular tool for businesses from all industries looking to drive more customers.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/Capture-1.png","date_published":"2023-02-28T08:10:36+00:00","date_modified":"2023-04-13T08:45:37+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19325","url":"https:\/\/umni.bg\/en\/blog\/how-to-improve-your-customer-experience-with-ai-chatbot\/","title":"How to Improve Your Customer Experience with AI Chatbot","content_text":"As a business owner, you want to make sure your customers are getting the best possible experience when they interact with your brand. With the ever-growing competition in the market, it is important that customers have that enjoyable and helpful journey to choose one company over its competition. In today\u2019s world, customer experience has become a major factor in determining the success of a business. Everyone wants to provide an exceptional experience for their customers and make sure that they come back for repeat business. This means ensuring they have a pleasant, efficient, and effective experience when they interact with your products or services. To make sure your customers have the best experience possible, you can incorporate a variety of strategies, including AI chatbots.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/jhgbfvf.png","date_published":"2023-02-21T08:31:30+00:00","date_modified":"2023-02-21T08:32:47+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19318","url":"https:\/\/umni.bg\/en\/umninews\/i-want-an-ai-chatbot-first-steps\/","title":"I Want an AI chatbot: First Steps","content_text":"Our CEO, Elitza Stoilova was invited to write an article on \"I want an AI chatbot: first steps\" by DiTech Media, part of Internet Media Group. Thanks for the opportunity to share more useful information about the first steps in an AI chatbot project and some best practices in planning, creating and promoting it.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/ditechen.png","date_published":"2023-02-17T08:16:16+00:00","date_modified":"2023-02-17T08:16:16+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19313","url":"https:\/\/umni.bg\/en\/umninews\/umni-with-a-2nd-place-in-the-pitch2pitch-startup-competition-by-netwotking-premium-coworking-spaces\/","title":"Umni with a 2nd place in the Pitch2Pitch startup competition by Netwotking Premium Coworking Spaces","content_text":"Pitching at Pitch2Pitch startup competition was not new to Umni. In July\u20192019 we participated in the 2nd season of this monthly startup competition by pitching Umni platform as an idea inspired by the city AI chatbot that our team have created for the visitors of Plovdiv as a European Capital of Culture \u2013 Plovdiv City AI Concierge, and we won the 1st place for the month of July.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/Pitch2Pitch.jpg","date_published":"2023-02-16T08:38:04+00:00","date_modified":"2023-02-16T08:38:04+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19284","url":"https:\/\/umni.bg\/en\/umninews\/corporates-startups-unlocking-the-synergies-with-bosch-founder-institute-with-umni-participation\/","title":"Corporates & Startups: Unlocking the Synergies with Bosch & Founder Institute with Umni participation","content_text":"Corporates & Startups: Unlocking the Synergies with Bosch & Founder Institute - This exciting event is co-hosted by Bosch Digital & Founder Institute on February 23 at 6:00 pm at the Carrusel Club to discover the powerful benefits of partnerships, collaborations, incubation, investments and acquisitions.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/Bosch-pitch.jpg","date_published":"2023-02-15T11:50:52+00:00","date_modified":"2023-02-16T08:32:43+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19280","url":"https:\/\/umni.bg\/en\/umninews\/e-tourism-2023-2025-trends-opportunities-and-best-practices-the-joint-seminar-of-umni-and-travelmind\/","title":"“e-Tourism 2023-2025: Trends, Opportunities and Best Practices” – The Joint Seminar of Umni and TravelMind","content_text":"\"e-Tourism 2023-2025: Trends, Opportunities and Best Practices\" - The Joint Seminar of Umni and TravelMind\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/holidayspa23.png","date_published":"2023-02-14T11:45:52+00:00","date_modified":"2023-02-14T11:45:52+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19261","url":"https:\/\/umni.bg\/en\/blog\/top-10-fears-about-ai-chatbots-role-in-marketing-and-business-processes\/","title":"Top 10 Fears about AI (chatbot)\u2019s Role in Marketing and Business Processes","content_text":"Artificial Intelligence (AI) is becoming increasingly popular in businesses and is playing a larger role in their marketing and business processes along with our daily life. However, with these new technologies and changes come fear and uncertainty of them along with the embracement. Businesses are sometimes unsure about the potential implications of AI, including chatbots with AI, and its effects on their overall business operations. Most often the challenges come from not understanding the technology and lack of planning not only the implementation but further the usage, adapting it based on interactions and feedback, and its further development and integration within the digital ecosystem of the business.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/jnhgbfv.png","date_published":"2023-02-14T08:40:54+00:00","date_modified":"2023-02-14T08:44:54+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19221","url":"https:\/\/umni.bg\/en\/umninews\/will-2023-be-the-year-of-ai-chatbots-in-our-country\/","title":"Will 2023 be The Year of AI Chatbots in Our Country?","content_text":"\"Will 2023 be the year of AI chatbots in our country? - 2023 will be the year of artificial intelligence - not just for conversational AI and AI chatbots because of ChatGPT, but AI in everything\" - a different, exciting, and useful interview of our CEO, Elitza Stoilova for Sales Club Conference.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/salesclubconference2023interview.png","date_published":"2023-02-09T14:42:48+00:00","date_modified":"2023-02-09T14:42:48+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19217","url":"https:\/\/umni.bg\/en\/how-to\/advanced-tips-direct-links-from-the-website-to-the-chatbot\/","title":"Advanced Tips: Direct Links from the Website to the Chatbot","content_text":"Chatbots are a powerful tool used by businesses, regardless of industry or size, to automate and improve customer service, marketing, and sales. They are changing the way businesses interact with customers, partners, and employees, and are becoming more flexible and sophisticated in use. One of the key features of chatbots is the ability to direct customers in an interactive way to chatbot content from anywhere online and offline, and to answer questions instantly at any time of the day.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/Untitled.png","date_published":"2023-02-09T07:52:43+00:00","date_modified":"2023-08-24T07:44:06+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19206","url":"https:\/\/umni.bg\/en\/umninews\/compatible-webinar-of-the-companies-umni-hotelbox-and-quendoo-the-innovations-in-digitalization-in-hotels-in-2023\/","title":"Compatible webinar of the companies Umni, Hotelbox and Quendoo – The Innovations in Digitalization in Hotels in 2023","content_text":"Compatible webinar of the companies Umni, Hotelbox and Quendoo - The Innovations in Digitalization in Hotels in 2023\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/0902-webinar-layout.png","date_published":"2023-02-08T09:28:47+00:00","date_modified":"2023-02-08T09:28:47+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19202","url":"https:\/\/umni.bg\/en\/umninews\/digitalka1-awards23-how-does-a-codeless-platform-create-a-self-learning-ai-chatbot-for-any-business\/","title":"Digitalk&A1 Awards’23: How does a codeless platform create a self-learning AI chatbot for any business?","content_text":"Digitalk&A1 Awards'23: How does a codeless platform create a self-learning AI chatbot for any business?\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/02\/DigitalkA1.png","date_published":"2023-02-01T12:00:44+00:00","date_modified":"2023-02-08T09:21:10+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19045","url":"https:\/\/umni.bg\/en\/umninews\/business-ai-they-are-not-like-other-chatbots\/","title":"Business AI – They Are Not Like Other Chatbots","content_text":"\"But while LaMDA case only resulted in the dismissal of the author of the theory and a case that the world will follow with interest, Meta's chatbot remained in the memories with the fact that it did not know who the President of the United States was, then the release of the OpenAI system online - ChatGPT catalyzes a serious debate about the possibility of technology being used against human, for example, to write code for viruses, spread disinformation, as well as for cyber-attacks\u201d.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/Profit.png","date_published":"2023-01-13T10:07:17+00:00","date_modified":"2023-01-17T10:07:33+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19063","url":"https:\/\/umni.bg\/en\/umninews\/9-to-6-businesses-dont-work-840-shifts-a-year-elitza-stoilova-a-guest-of-the-e-conomy-program-on-euronews-bulgaria\/","title":"“9-to-6 Businesses Don’t Work 840+ Shifts a Year” – Elitza Stoilova – a Guest of the E-conomy Program on Euronews Bulgaria","content_text":"9-to-6 businesses don't work 840+ shifts a year - nearly 80% of the time during the year (night shifts, weekends, and holidays, which is also the more expensive time!). However, their customers are online during this time and over 70% of them expect the business to also be online and providing them with immediate assistance 24\/7. Over 70% of businesses complain that they struggle to find staff for the time they are open. At the same time, up to 80% of communication is routine questions and answers that could be automated. This is where conversational AI chatbots become an indispensable tool for businesses by automating communication, extending company hours, optimizing employee performance, serving night-bird customers, increasing sales and generally helping to digitally transform businesses.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/Euronews-2-1-scaled.jpg","date_published":"2023-01-12T17:35:31+00:00","date_modified":"2023-01-19T07:35:54+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19043","url":"https:\/\/umni.bg\/en\/umninews\/few-people-think-about-the-fact-that-a-typical-9-to-6-company-does-not-work-77-of-the-time-in-a-year\/","title":"Few People Think About the Fact That a Typical 9-to-6 Company Does not Work 77% of the Time in a Year.","content_text":"\"Few people think about the fact that a typical 9-to-6 company doesn't work 77% of the time in a year. In 2023 companies will not be working over 840 work shifts, that's night shifts, weekends and holidays. However, customers are online 24\/7 and need assistance immediately...\" This is just one of the highlights that our CEO, Elitsa Stoilova, brought up in her conversation with the host Milena Janinska on the Social Network show, on NOVA TV.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/NovaNews-1-scaled.jpg","date_published":"2023-01-12T10:01:53+00:00","date_modified":"2023-01-17T10:02:16+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=18987","url":"https:\/\/umni.bg\/en\/umninews\/which-ai-chatbot-benefit-would-be-most-valuable-to-your-business-a-project-with-the-assistance-of-brimki\/","title":"Which AI Chatbot Benefit Would be Most Valuable to Your Business? – a Project with the Assistance of Brimki","content_text":"Which AI Chatbot Benefit Would be Most Valuable to Your Business? - a Project with the Assistance of Brimki\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/Brimki.png","date_published":"2023-01-11T09:42:10+00:00","date_modified":"2023-01-18T07:29:38+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=19039","url":"https:\/\/umni.bg\/en\/umninews\/2023-will-be-the-year-of-artificial-intelligence-in-everyday-life-and-work-elitza-stoilova-guest-in-radio-sofia\/","title":"“2023 Will be the Year of Artificial Intelligence in Everyday Life and Work”, Elitza Stoilova – Guest in Radio Sofia","content_text":"Those of you who listened to the broadcast \"Radiocaf\u00e9\" on January 6 with the host Lilia Goleminova, Radio Sofia, know that it turned out to be a very colorful and cheerful conversation on the topic of artificial intelligence. Our CEO, Elitza Stoilova spoke about the benefits, the possibilities and even about interesting and curious incidents from the world of conversational AI.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/RadioSofia-060123-scaled.jpg","date_published":"2023-01-07T09:55:26+00:00","date_modified":"2023-01-17T09:55:38+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=18915","url":"https:\/\/umni.bg\/en\/blog\/umni-asked-chatgpt-how-it-differs-from-business-ai-chatbot-here-is-the-answer-a-lot\/","title":"Umni Asked ChatGPT How it Differs from Business AI Chatbot, Here is the Answer: a Lot!","content_text":"1 million people chatted at the beginning of December in just 1 week with the newest Super AI chatbot model, ChatGPT and it became the news sensation of December\u201922. Some people said it was a revolution in the AI chatbots industry. However how much that would be helpful to the businesses, if any? Is there a difference between such giant AI chatbot models and a usual business AI chatbot on duty?\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2023\/01\/DALL\u00b7E-2023-01-02-11.12.48-Business-owner-relaxing-at-the-beach-because-a-chatbot-is-taking-care-of-the-customers-1.png","date_published":"2023-01-03T09:34:48+00:00","date_modified":"2023-04-07T08:04:06+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":[],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}},{"id":"https:\/\/umni.bg\/?p=18900","url":"https:\/\/umni.bg\/en\/umninews\/planning-promoting-and-using-a-chatbot-with-conversational-ai-basics-and-best-practices-an-online-seminar-by-softuni\/","title":"Planning, Promoting and Using a Chatbot with Conversational AI: Basics and Best practices – an Online Seminar by SoftUni","content_text":"When chatbots will enter SoftUni? It's already a fact! SoftUni organizes a free online seminar on the topic \"Planning, promoting and using a chatbot with conversational AI: basics and good practices\" with the speaker, our CEO, Elitza Stoilova.\n

Source<\/a><\/p>","image":"https:\/\/umni.bg\/wp-content\/uploads\/2022\/12\/softuni.jpg","date_published":"2022-12-23T14:45:20+00:00","date_modified":"2022-12-23T14:45:20+00:00","authors":[{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}],"tags":["ai","ai chatbot","chatbot"],"author":{"name":"a.aleksandrova@umni.bg","avatar":"https:\/\/secure.gravatar.com\/avatar\/3cb80c7d69a9703d3680e9e9f3f0265ce77eea0f2016fc99cf2974365ceead7e?s=512&d=mm&r=g"}}]}