{"id":17533,"date":"2022-06-22T09:05:07","date_gmt":"2022-06-22T09:05:07","guid":{"rendered":"https:\/\/umni.bg\/?page_id=17533"},"modified":"2023-09-24T06:32:42","modified_gmt":"2023-09-24T06:32:42","slug":"hotel-ai-chatbot","status":"publish","type":"page","link":"https:\/\/umni.bg\/en\/hotel-ai-chatbot\/","title":{"rendered":"Hotel AI Chatbot"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; particles=&#8221;1&#8243; particles_color=&#8221;#efefef&#8221; css=&#8221;.vc_custom_1637959706038{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column]<div class='cws-textmodule-662c2ee938ea7 cws-textmodule'><div class='cws-textmodule-header subtitle-above'><h4 class='cws-textmodule-title'>Hotel AI chatbot: All the answers in one place!<\/h4><\/div><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1564146323373{padding-right: 100px !important;}&#8221; offset=&#8221;vc_col-lg-5&#8243; custom_styles_portrait=&#8221;.vc_custom_1564146323376{padding-right: 20px !important;}&#8221;]<div class='cws-textmodule-662c2ee9399dc cws-textmodule'><div class='cws-textmodule-content-wrapper'><h5>Increase direct hotel reservations automatically!<\/h5>\n<h5>From a team with over 20 years of experience in the hotel industry<\/h5>\n<ul>\n<li>Guest support: <strong>24\/7\/365<\/strong><\/li>\n<li>Up to <strong>80%<\/strong> of frequently asked questions: answered instantly<\/li>\n<li>Requests for accommodation and services: accepted<\/li>\n<li>Night birds: serviced<\/li>\n<li>Customer data: collected<\/li>\n<li>Self-service for guests: provided<\/li>\n<li>Staff training tool on their phone: bonus<strong>\u00a0<\/strong><\/li>\n<li>Innovative marketing and sales: yes!<\/li>\n<li>Rest for you: it&#8217;s time!<\/li>\n<\/ul>\n<\/div><\/div>[vc_empty_space height=&#8221;18px&#8221;]<div id='cws_button_wrapper_662c2ee93a297' class='cws_button_wrapper '><a id='cws_button_662c2ee93a29a' class='cws-custom-button regular icon-position-right icon-face-fas_fa-angle-double-right' href='https:\/\/umni.bg\/en\/free-trial\/' target=\"_blank\"><span class='button-icon'><i class='cws-icon-regular fas fa-angle-double-right'><\/i><\/span>Get Started<span class='button-icon'><i class='cws-icon-regular fas fa-angle-double-right'><\/i><\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-7&#8243; custom_styles_mobile=&#8221;.vc_custom_1564383498538{margin-top: 40px !important;}&#8221;][vc_single_image image=&#8221;17622&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; el_class=&#8221;round20&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1655981840121{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_column]<div id='cws_msg_box_662c2ee93a412' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-desc'>With an average of 35% of night chatting and 20% - 45% of requests through the hotel chatbot happening at night, there is finally a solution that is fast, easy to use and convenient for customers, and helps the hotel and staff deal with various challenges around the clock.<\/div><\/div><\/div>[vc_empty_space height=&#8221;16px&#8221;]<div class='cws-textmodule-662c2ee93a9a4 cws-textmodule'><div class='cws-textmodule-divider divider-position-under'><\/div><div class='cws-textmodule-content-wrapper'><h4>The digital replacement of the paper hotel compendium! Check the pros and cons of all digital alternatives of the compendium and why the chatbot is the ideal solution:<\/h4>\n<\/div><\/div>[vc_empty_space height=&#8221;18px&#8221;]<div id='cws_button_wrapper_662c2ee93ade9' class='cws_button_wrapper '><a id='cws_button_662c2ee93adeb' class='cws-custom-button small' href='https:\/\/umni.bg\/wp-content\/uploads\/2022\/09\/Digital-Alternatives-of-the-Hotel-Compendium-1.pdf' target=\"_blank\">Download the eBook<\/a><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1655984372411{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #efefef !important;}&#8221;][vc_column]<div class='cws-textmodule-662c2ee93b276 cws-textmodule'><div class='cws-textmodule-header subtitle-above'><h3 class='cws-textmodule-title'>Get a smart hotel assistant on your website from Day 1<\/h3><\/div><div class='cws-textmodule-content-wrapper'><p><strong><img loading=\"lazy\" decoding=\"async\" class=\"vc_single_image-img alignright wp-image-17597\" title=\"widget\" src=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Hotel-Demo-EN.gif\" alt=\"widget\" width=\"400\" height=\"720\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>The conversation module, supported by the Umni team, instantly recognizes and answers <strong>800+ hotel topics<\/strong> with <strong>11,000+ customer questions<\/strong> behind<\/li>\n<li><strong>Unlimited number of request forms<\/strong> (sending an email to the hotel and SMS notification to staff)<\/li>\n<li><strong>Automatic translation of information content (external service): <\/strong>smart chatbot in 2 languages &#8211; fast and easy<\/li>\n<li>Access to the chatbot from <strong>anywhere online and offline<\/strong> via a link and QR code: with 1 click or scan<\/li>\n<li><strong>Data on customer behavior and search<\/strong>: first-party and zero-party<\/li>\n<li><strong>Landing page with chatbot<\/strong> if it&#8217;s time to change the hotel site<\/li>\n<li><strong>Access by the hotel team<\/strong> to the chatbot for changes, upgrades, and more: around the clock, without technical knowledge and skills<\/li>\n<li><strong>Voice AI in Bulgarian and English<\/strong> for voice messages and faster and easier online communication<\/li>\n<li>Fast and direct room booking through chatbot integration with hotel reservation system <strong>WebHotelier<\/strong> (available), <strong>Quendoo<\/strong> (available), <strong>BookOnlineNow<\/strong> (available), <strong>Clock<\/strong> (in development)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>The hotel AI chatbot answers most questions and accepts requests 24\/7!<\/h3>\n<h3>Smart hotel chatbot in 2 languages \u200b\u200b- for the price of one. Get started today!<\/h3>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1655981840121{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_column]<div class='cws-textmodule-662c2ee93bdc8 cws-textmodule'><div class='cws-textmodule-header subtitle-above'><h3 class='cws-textmodule-title'>Hotel AI Chatbot on the website - Why now?<\/h3><\/div><\/div>[vc_empty_space]<div id='cws_msg_box_662c2ee93c032' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-title'>Top revenue generation channel<\/div><div class='cws-msg-box-desc'>In 2021, the hotel website became one of the top 3 revenue generation channels for hotels globally (2nd and 3rd place). At the same time, 56% of users leave it after viewing 1 page, and 54% - after \u00bd\u2026<\/div><\/div><\/div><div id='cws_msg_box_662c2ee93c0db' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-title'>Top trend in the chatbot world<\/div><div class='cws-msg-box-desc'>43% of chatbots are used by businesses on their website and their usage continues to grow<\/div><\/div><\/div><div id='cws_msg_box_662c2ee93c176' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-title'>Top trend in hospitality industry<\/div><div class='cws-msg-box-desc'>Although it is a relatively new technology for hotels, the usage of chatbots by hotels in 2022 will increase by 53% (64% among independent hotels)<\/div><\/div><\/div><div id='cws_msg_box_662c2ee93c20c' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-title'>Customers want it! 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class='cws-textmodule-header subtitle-above'><h3 class='cws-textmodule-title'>Our clients results<\/h3><\/div><div class='cws-textmodule-content-wrapper'><h3>Casa di Fiore SPA &amp; Medical Hotel, 5 *, Kranevo<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17591 size-medium alignleft\" src=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-300x183.jpg\" alt=\"\" width=\"300\" height=\"183\" srcset=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-300x183.jpg 300w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-1024x624.jpg 1024w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-768x468.jpg 768w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-750x457.jpg 750w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1-1140x695.jpg 1140w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Fiore-2-1.jpg 1237w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>The 5-star hotel uses a smart digital assistant on the website to solve several challenges such as staff shortages, the need to serve potential customers and guests at night, help with reservations and online requests, freeing staff from routine questions and requests, and more. The hotel took an innovative approach to its AI chatbot on the site by creating an avatar for it and calling it &#8220;Miss Fiore&#8221;. The hotel participated with its hotel AI chatbot project in the Digitalk &amp; A1 Awards Competition. You can read about Ms. Fiore&#8217;s story in the <a class=\"purple\" href=\"https:\/\/digitalk.bg\/software\/2022\/02\/03\/4308754_digitalka1_awards_gospojica_fiore_dava_247_dostup_do\/\" target=\"_blank\" rel=\"noopener\">article<\/a> in Digitalk by Kapital (in Bulgarian).<\/p>\n<h3>For the first year of work (2022) <a class=\"purple\" href=\"https:\/\/casadifiore.com\/en\/fiore\/\" target=\"_blank\" rel=\"noopener\">Miss Fiore<\/a> achieved:<\/h3>\n<ul>\n<li><strong>83,543<\/strong> users assisted in Bulgarian and English, even if every customer took only 1 minute to be assisted, Miss Fiore has chatted with guests over <strong>1,390<\/strong> hours<\/li>\n<li>Over <strong>545,000<\/strong> actions in the chatbot including clicking and chatting in just 12 months<\/li>\n<li>Saved close to <strong>7,000<\/strong> working hours to the hotel employees (the work of <strong>3 to 4 people on duty<\/strong> every month)<\/li>\n<li><strong>62%<\/strong> of the communication is via mobile phone<\/li>\n<li><strong>39%<\/strong> of night chatting (up to 45%)<\/li>\n<li><strong>32%<\/strong> of requests were submitted at night<\/li>\n<li>On its busiest month of the year, Miss Fiore had close to <strong>61,000<\/strong> interactions by users with over <strong>4,000<\/strong> customer interactions on its busiest day<\/li>\n<li>The hotel AI chatbot has integration with the <strong>WebHotelier<\/strong> reservation system for quick and easy room booking through the chatbot<\/li>\n<li><strong>Voice AI in Bulgarian and English<\/strong> for voice messages and faster and easier online communication<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Case study about Miss Fiore <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/case-studies\/casa-di-fiore-spa-medical-hotel\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong><a class=\"purple\" href=\"https:\/\/umni.bg\/wp-content\/uploads\/2023\/03\/Casa-Birthday-video-EN.mp4\" target=\"_blank\" rel=\"noopener\">Watch a video story<\/a> about Miss Fiore&#8217;s voice assistance. <\/strong><\/li>\n<li><strong>Read <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/customers-interviews\/the-digital-brunette-beauty-wows-the-guests-at-casa-di-fiore\/\" target=\"_blank\" rel=\"noopener\">an interview<\/a> with Iglika Todorova, owner of the hotel about the implementation of the chatbot and what changed in the work of the team and the business with the chatbot&#8217;s help.<\/strong><\/li>\n<\/ul>\n<h3>***<\/h3>\n<h3>Hotel complex &#8220;Izgreva&#8221;, Banya, Bansko<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-17571 alignleft\" src=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-300x141.png\" alt=\"\" width=\"300\" height=\"141\" srcset=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-300x141.png 300w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-1024x480.png 1024w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-768x360.png 768w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-1536x720.png 1536w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-750x352.png 750w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1-1140x534.png 1140w, https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/Capture1.png 1918w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Izgreva had an old website and no automation of customer communication. The manager of the complex had to accept requests for accommodation until late at night by phone without a day off while planning the operations and managing the complex which led to delays in all duties. The small hotel has an ambitious approach to the introduction of an AI chatbot with its own landing page and uses the best practices in promoting its chatbot online and offline.<\/p>\n<h4><\/h4>\n<h3>For the first year of work (2022) <a class=\"purple\" href=\"https:\/\/izgreva.umen.site\/en\" target=\"_blank\" rel=\"noopener\">Izgrevcho<\/a> saved at least 1,400 working hours for the hotel manager further accomplishing:<\/h3>\n<ul>\n<li>Over <strong>1,100<\/strong> hotel topics activated (in 2 languages)<\/li>\n<li><strong>16,222<\/strong> users have communicated with the chatbot one or more times<\/li>\n<li>Over <strong>82,500<\/strong> interactions from customers (clicks or questions) were taken care of, an average of <strong>200 to 480<\/strong> interactions per day on busy days, with <strong>a peak<\/strong> in July 2022 \u2013 over <strong>13,500<\/strong> interactions from hotel guests in that month<\/li>\n<li><strong>10<\/strong> forms for accommodation and other services successfully collected over <strong>50%<\/strong> of the inquiries from <strong>17<\/strong>\u00a0countries<\/li>\n<li><strong>Up to 41%<\/strong> of requests through the chatbot are submitted outside working hours<\/li>\n<li><strong>42%<\/strong> of the communication happens between 18:00 and 8:00<\/li>\n<li><strong>74%\u00a0<\/strong>of the communication is via mobile phone<\/li>\n<li>Over <strong>3,200<\/strong> customers with over <strong>4,000<\/strong> customer interactions on its busiest day this year<\/li>\n<li>Digitization of the <strong>Restaurant menu<\/strong> through the chatbot<\/li>\n<li>Automation of <strong>accommodation requests<\/strong> via chatbot<\/li>\n<li>Replacement of the old site with a new one by redirecting the domain to a <strong>landing page with an AI chatbot<\/strong> created on the Umni platform<\/li>\n<li><strong>Voice AI in Bulgarian and English<\/strong> for voice messages and faster and easier online communication<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Case study about the \u201cIzgrevcho\u201d chatbot <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/case-studies\/hotel-complex-izgreva\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong><a class=\"purple\" href=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/09\/Izgreva-recording-final-newest.mp4\" target=\"_blank\" rel=\"noopener\">Watch a video story<\/a> about Izgreva&#8217;s problems and how the hotel AI chatbot solved them. <\/strong><\/li>\n<li><strong>Read <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/blog\/from-a-coffee-kiosk-to-a-favorite-hotel-complex-with-an-ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">an interview<\/a> with Mariana Terzieva, manager of &#8220;Izgreva&#8221; about the implementation of the chatbot and what changed in the work of the team and the business with the chatbot&#8217;s help.<\/strong><\/li>\n<li><strong>How Izgreva uses Messenger chatbot with its AI chatbot on the website to automate customer communication <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/how-to\/how-to-connect-facebook-messenger-to-an-ai-chatbot-on-the-business-site\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<li><strong>How Izgreva uses a QR code to direct guests to the chatbot from the guest room keys <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/how-to\/qr-code-to-chatbot-with-1-scan-guide-your-customers-to-action-in-your-ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong><\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1655981809449{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_column]<div class='cws-textmodule-662c2ee93dfd1 cws-textmodule'><div class='cws-textmodule-header subtitle-above'><h3 class='cws-textmodule-title'>Good practice<\/h3><\/div><div class='cws-textmodule-content-wrapper'><h3><img loading=\"lazy\" decoding=\"async\" class=\"vc_single_image-img alignright wp-image-17637\" title=\"widget\" src=\"https:\/\/umni.bg\/wp-content\/uploads\/2022\/06\/QRcode_to_bot_Izgreva_ENG_post.gif\" alt=\"widget\" width=\"400\" height=\"737\" \/>Increase sales of your hotel services with a direct link or QR-code to a form in the chatbot for booking or requests for:<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Accommodation<\/li>\n<li>A table in the restaurant<\/li>\n<li>Room service<\/li>\n<li>Meeting room<\/li>\n<li>SPA services<\/li>\n<li>Promotions in the chatbot<\/li>\n<li>Birthday cake<\/li>\n<li>Order of a gift voucher<\/li>\n<li>Wakeup call<\/li>\n<li>Transfer to the airport, etc.<\/li>\n<\/ul>\n<\/div><\/div>[vc_empty_space height=&#8221;40px&#8221;]<div id='cws_msg_box_662c2ee93e866' class='cws-msg-box-module type-error'><span class='icon'><i class='fas fa-angle-double-right'><\/i><\/span><div class='cws-msg-box-info'><div class='cws-msg-box-desc'>Direct your guests to the request forms from anywhere online and offline with 1 click or scan: from social media, emails, messengers, SMS, flyers, business cards, banners, stickers, or QR-code in the room, at the reception, in a smart TV on the territory of the hotel, on a table in the restaurant and everywhere else, where there is digital and physical traffic of your potential and current guests.<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1655981798035{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #efefef !important;}&#8221;][vc_column]<div class='cws-textmodule-662c2ee93ef8b cws-textmodule'><div class='cws-textmodule-header subtitle-above'><h4 class='cws-textmodule-title'>More happy guests, more direct reservations!<\/h4><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1637959732979{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221; custom_styles_portrait=&#8221;.vc_custom_1637959732980{padding-bottom: 50px !important;}&#8221; custom_styles_landscape=&#8221;.vc_custom_1637959732980{padding-top: 70px !important;padding-bottom: 70px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1633587793102{margin-bottom: 50px !important;}&#8221;]<div class='cws-service-662c2ee93f81b cws-service-module service-type-default disable-shadow icon-left portrait-icon-top mobile-icon-left icon-shape-hexagon'><div class='service-icon-wrapper'><span class='service-media-element'><\/span><span class='icon'><i class='cws_vc_shortcode_icon_3x fas fa-laptop-code'><\/i><\/span><\/div><div class='service-info-wrapper'><div class='service-info-inner'><h6 class='service-title'>Free Trial<\/h6><div class='service-description'>Request a Free 14-day trial! No credit card required<\/div><\/div><\/div><\/div>[vc_empty_space]<div id='cws_button_wrapper_662c2ee93fbef' class='cws_button_wrapper '><a id='cws_button_662c2ee93fbf2' class='cws-custom-button small icon-position-right icon-face-fas_fa-angle-double-right' href='https:\/\/umni.bg\/en\/free-trial' ><span class='button-icon'><i class='cws-icon-small fas fa-angle-double-right'><\/i><\/span>Read more<span class='button-icon'><i class='cws-icon-small fas fa-angle-double-right'><\/i><\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class='cws-service-662c2ee940126 cws-service-module service-type-default disable-shadow icon-left portrait-icon-top mobile-icon-left icon-shape-hexagon'><div class='service-icon-wrapper'><span class='service-media-element'><\/span><span class='icon'><i class='cws_vc_shortcode_icon_3x far fa-calendar-alt'><\/i><\/span><\/div><div class='service-info-wrapper'><div class='service-info-inner'><h6 class='service-title'>Request a DEMO<\/h6><div class='service-description'>Not ready yet? Request a DEMO with our team<\/div><\/div><\/div><\/div>[vc_empty_space]<div id='cws_button_wrapper_662c2ee940456' class='cws_button_wrapper '><a id='cws_button_662c2ee940458' class='cws-custom-button small icon-position-right icon-face-fas_fa-angle-double-right' href='https:\/\/umni.bg\/en\/request-a-demo\/' ><span class='button-icon'><i class='cws-icon-small fas fa-angle-double-right'><\/i><\/span>Read more<span class='button-icon'><i class='cws-icon-small fas fa-angle-double-right'><\/i><\/span><\/a><\/div>[\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; particles=&#8221;1&#8243; particles_color=&#8221;#efefef&#8221; css=&#8221;.vc_custom_1637959706038{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;][vc_column][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1564146323373{padding-right: 100px !important;}&#8221; 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