{"id":2613,"date":"2021-09-05T08:08:44","date_gmt":"2021-09-05T08:08:44","guid":{"rendered":"https:\/\/umni.bg\/?page_id=2613"},"modified":"2023-03-20T11:54:05","modified_gmt":"2023-03-20T11:54:05","slug":"platform","status":"publish","type":"page","link":"https:\/\/umni.bg\/en\/platform\/","title":{"rendered":"Platform"},"content":{"rendered":"
[vc_row full_width=”stretch_row” content_placement=”middle” particles=”1″ particles_color=”#efefef” css=”.vc_custom_1637959706038{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column width=”1\/2″ css=”.vc_custom_1564146323373{padding-right: 100px !important;}” offset=”vc_col-lg-5″ custom_styles_portrait=”.vc_custom_1564146323376{padding-right: 20px !important;}”]

Platform Features<\/h2><\/div>

Customer communication automation is made as simple as 1-2-3 on the Umni no-code platform.<\/p>\n

We have built key features that are needed to simplify and automate the creation and maintenance of the content, collecting customer questions and answering them to train your own business conversational AI, making various forms, and others.<\/p>\n

All made simple and intuitive to improve your marketing and sales and overall customer service and support of the business.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-lg-7″ custom_styles_mobile=”.vc_custom_1564383498538{margin-top: 40px !important;}”][vc_single_image image=”3946″ img_size=”large” alignment=”center” style=”vc_box_rounded” el_class=”round20″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1637960093629{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column][vc_tta_accordion c_position=”right” active_section=”1″][vc_tta_section title=”Conversational AI module” tab_id=”1635842445276-0c2bb1fa-db47″][vc_column_text]Collecting and structuring customer questions to ensure the conversational AI can recognize and answer frequently asked questions about your business – with answers pre-selected by you to help the staff with repetitive questions, ensure high quality and consistency of the service, and more. Choose to do it yourself – Self-training module or get a Centralized AI module.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Self-training module” tab_id=”1635842445358-d4813e5a-bd63″][vc_column_text]Train yourself your own AI digital assistant to chat with your customers in 3 simple steps: choose a topic, provide a few sample questions, give an answer to it. Test it. Repeat. Do it for all FAQs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Centralized AI module” tab_id=”1635842501983-3f190623-fe26″][vc_column_text]Have multiple offices, branches, or franchisees that need to customize a bit their own AI digital assistant? Do it smartly, have it done once! With Umni platform centralized AI module, you can have trained one conversational AI dataset for the AI chatbots of all your offices and give them the management of the answers. Trust it to the Umni team.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Pretrained AI” tab_id=”1635842506370-b3d192cb-42fa”][vc_column_text]We did it for hotels \u2013 the hotel AI assistant<\/a> was trained to 800+ hotel topics with 11,000+ customer questions behind, which means ready to answer customer questions from Day 1 of its implementation. We have other sets too, as \u201csmall talk\u201d and else. Contact our team to find out if we could help your business to turbocharge your AI assistant with one of the pre-trained sets.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Content creation and maintenance” tab_id=”1635842507201-885383cc-7fe6″][vc_column_text]Available at any time to add or change so that the information is always up-to-date and helps both customers and staff. Get the answers to the top 10 questions at the fingertips of the users, offer them promotions and other specials. Add appealing text and attractive images to keep the attention on.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Dynamic forms” tab_id=”1635842507989-69f7ff0f-7b1c”][vc_column_text]Create various forms \u2013 orders, subscriptions, messages, and more, to collect customer information in a few simple steps. Each form has its own settings and statistics to manage who in your team receives the information and gets back feedback on the form used, and also its own direct link for quick access. Optional SMS notification to speed up customer service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Redirects” tab_id=”1635842509910-aa733b3a-3c5f”][vc_column_text]The secret sauce of Umni platform, this functionality allows the business to create sales micro funnels inside the AI digital assistant by connecting the bot answers to other ready parts of the bot like forms for collecting customer information and information cards\/carousels. Eliminate the dead-end bot answers and guide the customers to the action of your choice.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Website widget” tab_id=”1635842510819-e1d1010a-5118″][vc_column_text]Fully integrated with the Umni platform and customizable according to your branding and business needs from your account (colors, logo, and set up), the widget is easy to implement in any type of website. Choose from one or more customer languages, text-to-voice option for bot\u2019 answers and predefined text content, voice-to-voice (beta).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Landing page with widget” tab_id=”1635842597799-39ec9b97-ce7b”][vc_column_text]No website? Or do you want a standalone AI digital assistant? No problem! Generate a webpage with a widget for your AI Assistant on Umni platform to feature your business products, services, events, and more. Customize the template in no time with your colors, logo, and favorite background \u2013 an image or video.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Statistics” tab_id=”1635842611330-7a7239c8-8d31″][vc_column_text]Always on hand for your business to better understand the clients and improve planning, marketing, sales, and customer service. Make smart decisions using the first and zero-party data from your AI digital assistant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Voice Assistance” tab_id=”1676474407093-aa0e5cbf-790b”][vc_column_text]Voice assistance in Bulgarian and English for voice messages and faster and easier online communication.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Direct links from the website to the chatbot” tab_id=”1676474803867-9014c7bf-7671″][vc_column_text]Link a button, text, or image on the site to a form or carousel with cards or a single card in the chatbot for more interactive marketing and sales funnels.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1649403462852{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column]

The result!<\/h2><\/div>

\"\"Your business has an AI digital assistant to help customers and employees 24\/7 by:<\/p>\n