{"id":2615,"date":"2021-09-05T08:09:30","date_gmt":"2021-09-05T08:09:30","guid":{"rendered":"https:\/\/umni.bg\/?page_id=2615"},"modified":"2023-03-20T11:54:52","modified_gmt":"2023-03-20T11:54:52","slug":"conversational-ai","status":"publish","type":"page","link":"https:\/\/umni.bg\/en\/conversational-ai\/","title":{"rendered":"Conversational AI"},"content":{"rendered":"
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Why AI?<\/h2><\/div>

Collecting, structuring, and analyzing customer questions is the 1st step to successful customer service automation. On Umni platform your business can catch and turn customers questions into data, build its own database with topics and answers and train its own industry and business-specific conversational AI assistant to:<\/p>\n<\/div><\/div>[vc_empty_space][vc_single_image image=”2890″ img_size=”full”][\/vc_column][vc_column width=”7\/12″][vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1565159524928{padding-right: 0px !important;padding-left: 0px !important;}” custom_styles_portrait=”.vc_custom_1565159524932{padding-right: 15px !important;padding-left: 15px !important;}”]

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Quality<\/h6>
Improve the quality of service and support<\/div><\/div><\/div><\/div>
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Statistics<\/h6>
Improve operations using insights<\/div><\/div><\/div><\/div>
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Predict trends<\/h6>
Predict trends among the customers\u2019 search and interest<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1565159496762{padding-right: 0px !important;padding-left: 0px !important;}” custom_styles_portrait=”.vc_custom_1565159496766{padding-right: 15px !important;padding-left: 15px !important;}”]
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Marketing<\/h6>
Improve management and marketing<\/div><\/div><\/div><\/div>
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It is digital!<\/h6>
Increase digital efficiency<\/div><\/div><\/div><\/div>
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Build loyalty<\/h6>
Interact with guests instantly to help build further loyalty<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner css=”.vc_custom_1565159524928{padding-right: 0px !important;padding-left: 0px !important;}” custom_styles_portrait=”.vc_custom_1565159524932{padding-right: 15px !important;padding-left: 15px !important;}”]
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Additional channel<\/h6>
Secure one more channel to drive revenue and more<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1635917509107{padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_column][vc_tta_accordion c_position=”right” active_section=”1″][vc_tta_section title=”Self-trained AI” tab_id=”1562765061979-eec0aa2c-58f63af5-eeae”][vc_column_text]Train yourself your business AI digital assistant to chat with your customers in 3 simple steps: choose a topic, provide a few sample questions, give an answer to it. Test it. Repeat. Do it for all FAQs. As easy as 1-2-3. This option is perfect if you are a small to midsize business and your customer questions do not spread over too many topics.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Pre-trained AI” tab_id=”1562765172964-c03b8d00-c7a23af5-eeae”][vc_column_text]We did it for hotels \u2013 the hotel AI assistant<\/a> was trained to 800+ hotel topics with 11,000+ customer questions behind, which means ready to answer customer questions from Day 1 of its implementation. We have other sets too, as \u201csmall talk\u201d and else. Contact our team to find out if we could help your business to turbocharge your AI assistant with one of the pre-trained sets.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Centralized AI” tab_id=”1562765189258-d7b5e4e4-35923af5-eeae”][vc_column_text]Have multiple offices, branches, or franchisees that need to customize a bit their own AI digital assistant? Do it smartly, have it done once. With Umni platform centralized AI module, you can have trained one dataset for the AI chatbots of all your offices, trust it to the Umni team:<\/strong><\/p>\n

Section Selector<\/strong><\/p>\n

Allows various business\/branches\/offices to use the same industry\/business-focused conversational AI module customized for their needs by choosing to activate only relevant topics<\/p>\n

AI Training<\/strong><\/p>\n

The centralized AI allows the AI bots to learn from each other from each interaction with customers.<\/p>\n

The more it is used the smarter it becomes.<\/p>\n

AI Answers<\/strong><\/p>\n

Completely customizable for each branch\/office\/franchisee by the business itself providing relevant replies in the Answers section. Multiple answers to a topic are available.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1635917515735{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}”][vc_column width=”5\/12″]

AI Digital Assistant<\/h2><\/div>

AI Digital Assistant is an industry-specific conversational AI tool that helps Brands to improve customers support with 24\/7 self-service, safe time, and resources, optimize staff performance, and more.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”7\/12″][vc_tta_accordion c_position=”right” active_section=”1″][vc_tta_section title=”Helping brands to” tab_id=”1635854859366-ebe70f8c-adf4″][vc_column_text]\n