{"id":17794,"date":"2022-07-11T08:16:07","date_gmt":"2022-07-11T08:16:07","guid":{"rendered":"https:\/\/umni.bg\/?p=17794"},"modified":"2022-12-06T09:36:21","modified_gmt":"2022-12-06T09:36:21","slug":"what-is-chatbot-replacing-comparison-of-ai-chatbot-vs-its-alternatives","status":"publish","type":"post","link":"https:\/\/umni.bg\/en\/blog\/what-is-chatbot-replacing-comparison-of-ai-chatbot-vs-its-alternatives\/","title":{"rendered":"What is Chatbot Replacing? Comparison of AI chatbot vs its Alternatives"},"content":{"rendered":"
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      1. AI Chatbot and Website<\/a><\/li>\n
      2. AI Chatbots vs Messaging Apps (WhatsApp, Telegram, Viber)<\/a><\/li>\n
      3. AI Chatbot vs and with Live Chat<\/a><\/li>\n
      4. AI Chatbot vs Facebook Messenger<\/a><\/li>\n
      5. AI Chatbot vs Phone Calls<\/a><\/li>\n
      6. AI Chatbot vs Email<\/a><\/li>\n
      7. AI Chatbots vs Mobile Apps<\/a><\/li>\n
      8. AI Chatbots vs SMS<\/a><\/li>\n
      9. AI Chatbots vs Website FAQ Sections and Forms<\/a><\/li>\n
      10. AI Chatbots vs Contact Centers<\/a><\/li>\n<\/ol>\n

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        Chatbots have been around for a while \u2013 since 1966, but they are becoming more and more popular in the digital world in the past 6-7 years. There are many reasons why chatbots are so popular among businesses and customers today. One of the most important reasons is that chatbots can provide in one or another way a better customer experience than any other type of communication tool.<\/p>\n

        As a matter of fact, the chatbot with conversational AI market was valued at $6.8 billion in 2021 and is estimated to grow to $18.4 billion<\/a> by 2026 according to Markets and Markets. Moreover, the whole artificial intelligence market size (in which AI chatbots are included) to grow from USD 86.9 billion in 2022 to USD 407.0 billion<\/a> by 2027, at a Compound Annual Growth Rate (CAGR) of 36.2% during the forecast period. In 2022, 9 out of 10 respondents agreed that conversational solutions are valuable for creating an all-around better experience for both customers and businesses, according to 2022 State of Conversations Report by Drift. Businesses already realized what is the importance of AI chatbots and will implement them as part of their services regardless of the industry and the other alternatives they use. They even can replace with chatbots some of the technologies or ways of communication they use now because of the multiple benefits chatbots bring to the business, customers, and employees. Chatbots can have some challenges as well, but those can be solved, and the advantages are way more.<\/p>\n

        Comparing Chatbots vs. Communication Alternatives & Why it Matters<\/h3>\n

        There are many alternatives to chatbots, but none of them can provide the same benefits as a chatbot does. Chatbots can have a conversational AI module that allows them to learn from each interaction they have with a user and improve their performance over time. There is no denying that chatbots also could have their weaknesses depending on the implementation case, but this software solution comes with many benefits. Chatbots offer a more personalized experience to customers and are also more cost-effective and scalable than other alternatives.<\/p>\n

        In-person alternatives<\/strong> to chatbots include live chat widgets, email, phone, and messaging apps, social media communication, contact centers (in-house or outsourced), reception desks, and others. These are all solutions that involve actively the employees in the communication process.<\/p>\n

        Automated\/digital alternative solutions<\/strong> are IVR, mobile apps, website FAQ sections, and other automated solutions providing self-service options to the customers. All of them have some advantages and disadvantages to consider before choosing the best one for your business, or a combination of a few of them.<\/p>\n

        Why does it matter to compare chatbots to other alternatives? <\/strong>When a business must choose which solution to use to provide better customer service and experience, save costs and time, optimize business operations and employees\u2019 performance, and meet the need for an online presence, it must know all the pros and cons to choose the most suitable one. Some of the solutions can fit one business but others don\u2019t because of the industry specifics, so knowing the benefits will help to choose the best one.<\/p>\n

        In general, these alternatives have the following negative sides<\/strong> that are improved or solved by chatbot backed up by conversational AI module:<\/p>\n