{"id":18166,"date":"2022-08-11T14:04:39","date_gmt":"2022-08-11T14:04:39","guid":{"rendered":"https:\/\/umni.bg\/?p=18166"},"modified":"2023-08-24T07:44:06","modified_gmt":"2023-08-24T07:44:06","slug":"buttons-in-a-website-chatbot","status":"publish","type":"post","link":"https:\/\/umni.bg\/en\/how-to\/buttons-in-a-website-chatbot\/","title":{"rendered":"Buttons in a Website Chatbot"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1654758641718{margin-top: 20px !important;margin-bottom: 40px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner]<div   class=\"vp1 vplayer-tobe  is-single-video-player show-muted-btn hide-on-mouse-out vpconfig-skinauroradefault auto-init\" data-options='{\"settings_video_end_reset_time\":\"off\",\"autoplayWithVideoMuted\":\"off\",\"design_skin\":\"skin_aurora\",\"defaultvolume\":\"\",\"settings_ios_usecustomskin\":\"off\",\"settings_video_overlay\":\"on\",\"vimeo_portrait\":\"0\",\"vimeo_badge\":\"1\",\"vimeo_color\":\"\",\"ad_show_markers\":\"on\",\"settings_suggestedQuality\":\"hd1080\",\"responsive_ratio\":\"detect\"}' data-player-id=\"27249800\" data-type=\"youtube\" data-sourcevp=\"https:\/\/youtu.be\/RAsZxCVS_ao\" data-responsive_ratio=\"detect\" style=\" width: 100%; height: 300px;\"><div class=\"dzsvg-feed dzsvg-feed--extra-html-before-right-controls\"><div class=\"dzsvg-player-button quality-selector show-only-when-multiple-qualities\">{{svg_quality_icon}}<div class=\"dzsvg-tooltip\">{{quality-options}}<\/div><\/div><\/div><div class=\"extra-controls\"><\/div><div hidden class=\"feed-menu-number\" aria-hidden=\"true\">1<\/div>\n<div hidden class=\"feed-menu-title\" aria-hidden=\"true\"><\/div><div hidden class=\"feed-menu-image\" aria-hidden=\"true\">http:\/\/i3.ytimg.com\/vi\/https:\/\/youtu.be\/RAsZxCVS_ao\/hqdefault.jpg<\/div><div hidden class=\"feed-menu-desc\" aria-hidden=\"true\"><\/div><\/div>[vc_empty_space height=&#8221;28px&#8221;][\/vc_column_inner][\/vc_row_inner]<div class='cws-textmodule-662c7d8844e4e cws-textmodule'><div class='cws-textmodule-content-wrapper'><p>The buttons in a website chatbot are those that help customers with 1 click to find more information, go to a different webpage of the business website, to open a file, video, or other useful information to learn more about. The buttons in the cards can be up to 3 on a single card and can be used for:<\/p>\n<ul>\n<li>Additional information inside the chatbot &#8211; text or other carousel of cards<\/li>\n<li>Information outside the chatbot \u2013 through a link to anywhere online: a webpage, a .pdf for downloading, video, reservation system, or other<\/li>\n<li>Form &#8211; Inquiry form, message, registration, or other to collect information in the chatbot<\/li>\n<\/ul>\n<p>People who prefer not to chat but click will use the CTA buttons to find what they are searching for. Buttons with CTA are an inseparable part of the <a class=\"purple\" href=\"https:\/\/umni.bg\/en\/blog\/good-practices-and-ideas-on-how-to-use-chatbot-elements-to-create-the-perfect-chatbot\/\" target=\"_blank\" rel=\"noopener\">chatbot elements<\/a> and help to provide various sources of information.<\/p>\n<p>Here is an example of the Umni chatbot with a card with 3 buttons to:<\/p>\n<ul>\n<li>A scheduling platform to schedule a Demo<\/li>\n<li>A carousel with cards with images and more information<\/li>\n<li>An Inquiry form for additional information about provided services<\/li>\n<\/ul>\n<p>A good practice is to use all of the types of buttons in the cards to show information to customers in different ways to gain their interest and engage them more.<\/p>\n<\/div><\/div>[vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>The buttons in a website chatbot are those that help customers with 1 click to find more information, to go to a different webpage of the business website, to open a file, video, or other useful information to learn more about.<\/p>\n","protected":false},"author":4,"featured_media":17999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[292],"tags":[],"wf_post_folders":[259,297],"_links":{"self":[{"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/posts\/18166"}],"collection":[{"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/comments?post=18166"}],"version-history":[{"count":5,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/posts\/18166\/revisions"}],"predecessor-version":[{"id":19244,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/posts\/18166\/revisions\/19244"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/media\/17999"}],"wp:attachment":[{"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/media?parent=18166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/categories?post=18166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/tags?post=18166"},{"taxonomy":"wf_post_folders","embeddable":true,"href":"https:\/\/umni.bg\/en\/wp-json\/wp\/v2\/wf_post_folders?post=18166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}