{"id":18217,"date":"2022-09-02T12:18:41","date_gmt":"2022-09-02T12:18:41","guid":{"rendered":"https:\/\/umni.bg\/?p=18217"},"modified":"2023-02-06T15:56:22","modified_gmt":"2023-02-06T15:56:22","slug":"top-26-most-frequently-asked-questions-about-ai-chatbots","status":"publish","type":"post","link":"https:\/\/umni.bg\/en\/blog\/top-26-most-frequently-asked-questions-about-ai-chatbots\/","title":{"rendered":"Top 26 Most Frequently Asked Questions about AI Chatbots"},"content":{"rendered":"
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  1. What does the AI chatbot do?<\/a><\/li>\n
  2. Where the AI chatbot can be installed?<\/a><\/li>\n
  3. When the AI chatbot shall be launched?<\/a><\/li>\n
  4. Does the AI chatbot replace my website?<\/a><\/li>\n
  5. Our business does not have a website, can we use an AI chatbot?<\/a><\/li>\n
  6. Does it matter how the company website was created \/ what is its technology for adding an AI chatbot to it?<\/a><\/li>\n
  7. I will change my website; do I need a new chatbot for it or I can use already the created one?<\/a><\/li>\n
  8. Can I have a chatbot on more than one language?<\/a><\/li>\n
  9. What determines how smart a chatbot is?<\/a><\/li>\n
  10. How much time does it take to create a chatbot?<\/a><\/li>\n
  11. What is the price of a chatbot?<\/a><\/li>\n
  12. What are the steps in the implementation of a chatbot?<\/a><\/li>\n
  13. What are the chatbot functionalities?<\/a><\/li>\n
  14. Where can I find a comparison between the AI chatbot and other communication tools our business use?<\/a><\/li>\n
  15. How the chatbot activates to customers?<\/a><\/li>\n
  16. What happens if the AI chatbot does not give an answer to a question?<\/a><\/li>\n
  17. The AI chatbot can have various forms and provides statistics on customer behavior. Does it collect users’ personal data?<\/a><\/li>\n
  18. Who controls the content in my company’s AI chatbot?<\/a><\/li>\n
  19. How long does it take to add company information to the AI chatbot and how often shall content be added?<\/a><\/li>\n
  20. Do I need to have any technical knowledge and skills to support our business AI chatbot?<\/a><\/li>\n
  21. Can the AI chatbot be integrated with our CRM system or other business software\/platform?<\/a><\/li>\n
  22. Can files and links be uploaded to the AI chatbot?<\/a><\/li>\n
  23. Can there be more than one answer to a question in the conversational AI module?<\/a><\/li>\n
  24. Are AI chatbots, AI digital assistants, and AI virtual assistants the same?<\/a><\/li>\n
  25. What are some of the challenges that I can expect with the chatbot?<\/a><\/li>\n
  26. What are the successes that I can expect with the chatbot?<\/a><\/li>\n<\/ol>\n

     <\/p>\n

    \"\"Did you know that 74%<\/a> of internet users prefer using chatbots when looking for answers to simple questions, according to PSFK (Piers Fawkes and Simon King – an American media and research company)? Chatbots are used by various businesses commonly for automating FAQs and routine inquiries. When your customers ask many repetitive questions like the following ones, the chatbot will assist them 24\/7 with an instant answer, and your team will have time for more complex tasks.<\/p>\n

    According to a recent study on customer service by MIT, 90%<\/a> of businesses reported a decrease in customer service time with the help of chatbots. At the same time, in 2020 State of Conversational Marketing report by Drift, it is mentioned that being unable to get answers to simple questions is one of the three biggest challenges that customers faced in the last year. Do you have such challenges?<\/p>\n

    Creating chatbots since the beginning of 2018, knowing the technology and its history that dates from the 1960s, our team had hundreds of conversations and presentations about this software solution from A to Z, its functionalities, business benefits, and more. We collected the most asked questions related to choosing to implement an AI chatbot on a website and will share the questions and their answers with you. If you cannot find an answer to your specific question you can always contact us so to enlighten you about the chatbot world.<\/p>\n

    <\/span>1. What does the AI chatbot do?<\/strong><\/p>\n

    Before you know what the AI chatbot does, you need to know what it is and how it works. We are happy to share with you a blog post<\/a> on this topic, too.<\/p>\n

    In short, the AI chatbot is a software solution that serves as a digital assistant to:<\/p>\n