Chatbot benefits not just for clients but also for the business and its employees;
- Replies on client’s inquiry instantly, explicitly and professionally giving business full control on quality and content of presented information
- Communicates with customers in one or more languages;
- Can communicate with many clients at once 24/7;
- Safes personnel’s working time;
- Reduces expenses on communication by saving resources and working hours;
- Assists business to optimize a personnel performance allowing it to perform more tasks in given time;
- Easy to use;
- Increases the level of customer satisfaction by providing information in a client friendly format with no regards to business location, its operational hours or the time of the day and language barrier;
- Increases personnel’s level of satisfaction (confidence);
- Provides new opportunities in marketing and sales – Chatbot, as the loyal member of your team, always is ready to propose to client appropriate service or product;