Our mission

Making the use of conversational AI for customer service and support simple and affordable to enable businesses to automate customer communication on their own through creating AI digital assistants for their needs without technical knowledge and skills.

Our Story

Since 2018, Umni helps businesses save thousands of staff hours by automating communication with clients and reducing the routine.


Best Software for Hotels and Restaurants 2019
3rd International Conference Smartourism.bg (2019)
Innovations in Tourism 2018
BATI 2018 (Balkan Awards in the Tourism Industry)
Top 5 innovative tourism projects
Umni City Concierge - Innovation category, Annual Awards of the Ministry of Tourism of Bulgaria (2019)


In November 2019, Umni was included in the Founder Institute Select Portfolio – an elite collection of the top 2% of companies that graduated from this accelerator with the greatest potential for rapid growth and turning into a sustainable, global business.

In early 2022, the Founder Institute included Umni in its list of the 50 fastest-growing companies in Europe, the Middle East, and Africa (EMEA), as well as the list of the 50 fastest-growing companies on the accelerator with a female co-founder.

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