Time is money!

Is your business paying money for time in the old fashion way: for calls, e-mails, and live chat? Who covers the midnight customer’ searches and chats?

Communication automation is often overlooked but a key to supporting and motivating employees and customers. It leads to savings in time, which means money. When the response is provided instantly, accurately and gives back insight about customers behavior, that results in more revenue and an improved experience for guests and employees.

As conversational AI allows chatbots to get smarter with each conversation with a user, today the AI digital assistant has become a preferred business digital self-service tool.

Business advantages

Works 24/7 – it takes the night and weekend shifts, when employees are not available
Used as FAQ
Saves time and resources by automating FAQ
Training tool
Tool for training new employees – the company compendium on their phone
Increase sales
Boost direct sales through built-in promotions, order forms, and integrations
Better staff performance
Helps to optimize staff performance
It’s the virtual employee that never sleep and cost a fracture of the salary of an employee
Turning the flow of questions into structured data and insights to
o Improve the quality of service and support
o Increase digital efficiency
o Predict trends among the customers’ search and interest
o Improve operations
o Improve management and marketing efforts

Customers love it

The first line of contact - on demand, 24/7
Digital contactless self-service, increases the sense of safety when communicating with business
On demand
Useful, easy to use, and convenient – on the phone, no downloads and installation
Immediate response
Responds instantly in one or more languages
Happy customers
Eliminates customer dissatisfaction from waiting for answers to questions and requests
Increases satisfaction
Users receive information or service when they request it and in a convenient format, regardless of their location, business hours, or time of day

Employee benefits

Higher efficiency
Helps for higher efficiency by decreasing the routine tasks
Increases satisfaction
Increases job satisfaction – more skilled work is done, less interruptions
Provoke growth
Increases the motivation for professional growth
Reduces the need for personal contact for basic information and routine tasks
Gives extra time
Gives extra time to communicate with users when there is a need for human touch, empathy, and attention or to perform more complex tasks
In June’20, CB Insights identified AI chatbots as one of the technologies that would change customer service and customer support globally in the years to come.
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