Platform

Train yourself your own AI digital assistant to chat with your customers in 3 simple steps: choose a topic, provide a few sample questions, give an answer to it. Test it. Repeat. Do it for all FAQs.

Have multiple offices, branches, or franchisees that need to customize a bit their own AI digital assistant? Do it smartly, have it done once! With Umni platform centralized AI module, you can have trained one conversational AI dataset for the AI chatbots of all your offices and give them the management of the answers. Trust it to the Umni team.

We did it for hotels – the hotel AI assistant was trained to 800+ hotel topics with 11,000+ customer questions behind, which means ready to answer customer questions from Day 1 of its implementation. We have other sets too, as “small talk” and else. Contact our team to find out if we could help your business to turbocharge your AI assistant with one of the pre-trained sets.

Available at any time to add or change so that the information is always up-to-date and helps both customers and staff. Get the answers to the top 10 questions at the fingertips of the users, offer them promotions and other specials. Add appealing text and attractive images to keep the attention on.

Create various forms – orders, subscriptions, messages, and more, to collect customer information in a few simple steps. Each form has its own settings and statistics to manage who in your team receives the information and gets back feedback on the form used, and also its own direct link for quick access. Optional SMS notification to speed up customer service.

The secret sauce of Umni platform, this functionality allows the business to create sales micro funnels inside the AI digital assistant by connecting the bot answers to other ready parts of the bot like forms for collecting customer information and information cards/carousels. Eliminate the dead-end bot answers and guide the customers to the action of your choice.

Fully integrated with the Umni platform and customizable according to your branding and business needs from your account (colors, logo, and set up), the widget is easy to implement in any type of website. Choose from one or more customer languages, text-to-voice option for bot’ answers and predefined text content, voice-to-voice (beta).

No website? Or do you want a standalone AI digital assistant? No problem! Generate a webpage with a widget for your AI Assistant on Umni platform to feature your business products, services, events, and more. Customize the template in no time with your colors, logo, and favorite background – an image or video.

Always on hand for your business to better understand the clients and improve planning, marketing, sales, and customer service. Make smart decisions using the first and zero-party data from your AI digital assistant.

Voice assistance in Bulgarian and English for voice messages and faster and easier online communication.

Link a button, text, or image on the site to a form or carousel with cards or a single card in the chatbot for more interactive marketing and sales funnels.