Chatbots are employees’ best friends. They are already everywhere. Want to ask about available hotel rooms but want to bring a dog? You would write or even talk to a chatbot. Want to reserve a ticket for a show, but only at certain times? The chatbot shows you how. Want to change an order, delivery address, reconfirm a plane ticket? The chatbot guides you and then performs the action you approved. We are getting used to them.

Hotel complex “Izgreva” is a place where the guests feel like they are at home. Behind the peaceful and comfortable atmosphere and the multitude of small details that delight the eye and that predispose to real relaxation, there are daily efforts and years of work and development. An AI chatbot contributes even more to making the hotel an attractive place loved by tourists. We talk to the owner who prefers to be away from the spotlight and let her work speak for her – Mrs. Mariana Terzieva.

Banks and financial institutions are among the top 3 industries in using chatbots. It is expected that the percentage of usage will increase in the next few years, especially for chatbots with artificial intelligence. Digital banking services are preferred by most bank customers and their usage rose during and after the pandemic. Self-service technologies in this industry grew up also and AI chatbots are part of this trend.

Did you know that 74% of internet users prefer using chatbots when looking for answers to simple questions, according to PSFK (Piers Fawkes and Simon King – an American media and research company)? Chatbots are used by various businesses commonly for automating FAQs and routine inquiries. When your customers ask many repetitive questions like the following ones, the chatbot will assist them 24/7 with instant answer, and your team will have time for more complex tasks.

“My God, this is so convenient, why don’t other salons have it?” exclaim Beauty Point customers when they first make a reservation or have a question answered by the salon’s chatbot, Beautko. Every day, the salon receives at least one new booking through the chatbot.

The chatbot is here to stay – with our business, our customers, and staff. How can you be sure that you use it correctly and do not make mistakes? Here’s how: learn from those who have already made mistakes and corrected themselves. Use the good practices we will share with you and avoid the mistakes to have a working AI solution – your chatbot, for the benefit of everyone in your business ecosystem.

When the Varna Regional Library Pencho Slaveykov closed its doors for 13 consecutive weeks at the beginning of the pandemic, Ellie was the only one left working to communicate with customers. She took over many of the questions, took care of the requests for re-assignment of the borrowed literature, and she did it overtime, because 34% of the library’s customers made their inquiries at night. Ellie is the library’s smart digital librarian – an AI chatbot that saves the time of at least 2 librarians to allow them to handle tasks that match their qualifications.

Conversational AI is a relatively new concept and a true buzz word in the business world. What is Conversational AI, and how can you properly train it for your chatbot? Conversational AI is a type of artificial intelligence that is designed to mimic human conversation. It can be used for customer service and support, for sales and marketing, or even for personal use. The definition of conversational AI according to Gartner is “an AI technology that enables natural conversations between humans and digital devices or systems.” In other words, it’s the process of making a chatbot or digital assistant sound more like a human.

As the world of work changes, so does the way we communicate with businesses. In an increasingly digital world, it’s important to find a balance between human interaction and automated communication, like AI chatbots for the most impressive results. If you are looking for the best strategy to balance your employees work and your new AI chatbot, stop searching! Here we will share with you some insights on how to enhance your employees’ productivity with an AI chatbot and make them work in harmony.

Chatbots are already used by 55% of businesses to generate higher-quality leads and meet their marketing and sales goals. According to another report, 38% of consumers think brands should use chatbots for deals, coupons, and promotions too for a more valuable marketing campaign. Companies always look for different and more interesting ways to do their next marketing campaign than the previous one to engage customers.

According to the newest Research and Markets forecast, the global chatbot market size is expected to reach $3.99 billion by 2030. The market is expected to expand at a CAGR of 25.7% from 2022 to 2030. The chatbots for the marketing application segment are expected to register the fastest growth rate during the forecast period as chatbots can connect the customers directly to service providers. So chatbots are here to stay!

There are many alternatives to chatbots, but none of them can provide the same benefits as a chatbot does. Chatbots can have a conversational AI module that allows them to learn from each interaction they have with a user and improve their performance over time. There is no denying that chatbots also could have their weaknesses depending on the implementation case, but this software solution comes with many benefits. Chatbots offer a more personalized experience to customers and are also more cost-effective and scalable than other alternatives.