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Increasingly, chatbots of businesses and organizations across the world pop up on our screens. You most likely have heard that they save staff time, business resources, improve customer service, and sales go up. You are told that customers expect your business to be online 24/7 and to provide them with an instant digital self-service solution. Various reports and analyses point to this solution also. It looks like this is the right time for a chatbot for your business.

Covid-19 put the spotlight on digitalization as a recovery solution in all industries. Travelers expect tourism businesses to offer as much as possible services and products remotely, touchless, contactless, and digitally, and it is desirable to also provide them with self-service options.

The chatbot of TEZ Tour Bulgaria, a leading Russian tour operator operating in Bulgaria and the Balkans region, helps the agency’s personnel to gather the necessary information from the clients so that they can be provided with an offer that meets their requirements. The implementation of TEZBot by Umni in 2019 was most useful for 2 departments in TEZ Tour – Reservations and Marketing. In one department the staff communicates directly with tourists, provides information, and makes reservations, and in the other, they take care to promote the company’s products in all channels and keep up-to-date information everywhere.

The pandemic opened the door for the AI chatbots to be helpful in solving such major challenges as face-to-face communication between customers and employees, the need to decrease the fixed costs, and the lack of staff when reopening, therefore be adopted fast and successfully by various businesses in almost all industries.

Have you heard about Edward from Radisson Blu Edwardian London? 3 years after his creation in 2016, he could reply to over 16 000 hotel guests’ questions and perfectly cope with the duty of the Concierge. He was so popular among the hotel guests that they nominated him for the Employee of the Month and even looked to tip him.