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With the increasing digitization of the world, communication patterns between individuals and businesses have also evolved. Among the popular ways of communication are chatbots, which usage is increasing globally. But, how many chatbot types are available and what is the difference between them? The categorization of chatbots is based on their purpose, functionalities, places of implementation, technology used for their creation and more, giving businesses the flexibility to choose the chatbot type that aligns with their growth strategy.

Since Umni won the global Startup competition of United Nations World Tourism Organization (UNWTO) in category Innovation & Digitalization for Island Destinations (March’23) with its Island AI Concierge – a smart digital assistant for entire destination, many people asked if this was just an idea and if the time is right for its implementation. Umni has done it once, for the tourists of Plovdiv city (Bulgaria), as the European Capital of Culture 2019, and many other cities had done it too, so technically the destination AI chatbot is not only doable, but already a digital instrument used in many smart cities and destinations with smart tourism programs. Let’s dive in this topic to learn more about how AI chatbot can enhance the guest experience as a Destination Concierge!

The expectation of a more straightforward post-pandemic world has been held worldwide, yet it is becoming increasingly evident that we are going to experience a time of rapid transformation, political and media divisions, disturbed supply lines, inflation, debt and international tension. This isn’t the end to the pandemic that most people expected, however this is what numerous models foresaw. As businesses continue to shift their strategies to fit these transformations, customer engagement and online communication have become more important than ever. In recent years, AI chatbots have emerged as a powerful tool for brands looking to enhance their online presence and improve customer experiences.

In the rapidly advancing world of Artificial Intelligence (AI), more and more businesses are turning to AI-based chatbots to provide customer service and support, better marketing and sales strategies. But beyond just creating a functional AI chatbot, there is an important decision to make: should your AI chatbot have a personality, be male or female? On International Women’s Day, we want to share why most businesses choose female personalities for their assistants and share some fun and useful information on that topic. According to Brookings, approximately 92.4% of America’s smartphone assistants market share which includes Siri, Alexa, Cortana, and Google Assistant, use female-sounding voices.

Are you ready to revolutionize your marketing and sales process? With the help of a marketing and sales AI chatbot, you can do just that! In this blog post, we’ll explore the ways to have a successful marketing and sales AI chatbot. So, buckle up and let’s get started on this customer-winning journey! AI chatbots are an increasingly popular tool for businesses from all industries looking to drive more customers.

As a business owner, you want to make sure your customers are getting the best possible experience when they interact with your brand. With the ever-growing competition in the market, it is important that customers have that enjoyable and helpful journey to choose one company over its competition. In today’s world, customer experience has become a major factor in determining the success of a business. Everyone wants to provide an exceptional experience for their customers and make sure that they come back for repeat business. This means ensuring they have a pleasant, efficient, and effective experience when they interact with your products or services. To make sure your customers have the best experience possible, you can incorporate a variety of strategies, including AI chatbots.

Artificial Intelligence (AI) is becoming increasingly popular in businesses and is playing a larger role in their marketing and business processes along with our daily life. However, with these new technologies and changes come fear and uncertainty of them along with the embracement. Businesses are sometimes unsure about the potential implications of AI, including chatbots with AI, and its effects on their overall business operations. Most often the challenges come from not understanding the technology and lack of planning not only the implementation but further the usage, adapting it based on interactions and feedback, and its further development and integration within the digital ecosystem of the business.

1 million people chatted at the beginning of December in just 1 week with the newest Super AI chatbot model, ChatGPT and it became the news sensation of December’22. Some people said it was a revolution in the AI chatbots industry. However how much that would be helpful to the businesses, if any? Is there a difference between such giant AI chatbot models and a usual business AI chatbot on duty?

Are you aware of the secret content that could be created in your AI chatbot? What many businesses may not know is that business AI chatbots can have unlimited content that is not necessary freely available to every person that enters the chatbot and could address the need only of particular group of customers, partners or else. Such secret content also can be used to engage with customers or partners in a more meaningful or fun way. It could be triggered by a question to provide valuable personalized information that could help improve your customer service, boost your website’s performance and overall user experience.

As a marketer, you are always looking for ways to stay ahead of the curve and stay one step ahead of your competition. The ever-changing landscape of marketing can be a challenge to keep up with, but it is important to stay on top of the latest trends and changes in the industry. This week we decided to go through the Salesforce newest report “State of Marketing 8th edition”, check it and extract for you some of the most important trends we have noticed, and how they lead to the need for implementation of an AI chatbot.

More happy customers, more direct sales! AI chatbots can serve customers no differently than humans! In a few years now, the way how we engage with brands has really changed. People look for brands that offer easy online communication and self-service options for 24/7 support. On top of that, you know that your customers are the moving power of your business. Without them, you wouldn’t be in business at all. So, it’s important to do everything you can to make them happy and satisfied.

More happy customers, more direct sales! AI chatbots can serve customers no differently than humans! In a few years now, the way how we engage with brands has really changed. People look for brands that offer easy online communication and self-service options for 24/7 support. On top of that, you know that your customers are the moving power of your business. Without them, you wouldn’t be in business at all. So, it’s important to do everything you can to make them happy and satisfied.