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1 million people chatted at the beginning of December in just 1 week with the newest Super AI chatbot model, ChatGPT and it became the news sensation of December’22. Some people said it was a revolution in the AI chatbots industry. However how much that would be helpful to the businesses, if any? Is there a difference between such giant AI chatbot models and a usual business AI chatbot on duty?

Are you aware of the secret content that could be created in your AI chatbot? What many businesses may not know is that business AI chatbots can have unlimited content that is not necessary freely available to every person that enters the chatbot and could address the need only of particular group of customers, partners or else. Such secret content also can be used to engage with customers or partners in a more meaningful or fun way. It could be triggered by a question to provide valuable personalized information that could help improve your customer service, boost your website’s performance and overall user experience.

As a marketer, you are always looking for ways to stay ahead of the curve and stay one step ahead of your competition. The ever-changing landscape of marketing can be a challenge to keep up with, but it is important to stay on top of the latest trends and changes in the industry. This week we decided to go through the Salesforce newest report “State of Marketing 8th edition”, check it and extract for you some of the most important trends we have noticed, and how they lead to the need for implementation of an AI chatbot.

More happy customers, more direct sales! AI chatbots can serve customers no differently than humans! In a few years now, the way how we engage with brands has really changed. People look for brands that offer easy online communication and self-service options for 24/7 support. On top of that, you know that your customers are the moving power of your business. Without them, you wouldn’t be in business at all. So, it’s important to do everything you can to make them happy and satisfied.

More happy customers, more direct sales! AI chatbots can serve customers no differently than humans! In a few years now, the way how we engage with brands has really changed. People look for brands that offer easy online communication and self-service options for 24/7 support. On top of that, you know that your customers are the moving power of your business. Without them, you wouldn’t be in business at all. So, it’s important to do everything you can to make them happy and satisfied.

People always want to know what the price and total investment in something will be that they want to buy for their business or personal use such as a new technology, a service, or others. Total investment usually means not only the money, but the time and effort they will need for its implementation, maintenance, development, or usage. That’s why we want to shed some light on the expenses related to using an AI chatbot for the business site to be fully informed before choosing one for your business.

AI chatbots! People have a love-hate relationship with them, but with exact knowing of the proper planning, implementing, training, creating the content, promoting and what mistakes to avoid before using, for sure they will do their job and the expected awesome results will turn into reality.

A lot of people are interested in chatbots especially with conversational AI because they can get information from them quickly and easily. Nearly 40% of internet users worldwide prefer interacting with chatbots to virtual agents. With major industries including retail and healthcare turning to digital technology, chatbots will continue increasing in popularity, according to Insider Intelligence.

Are you looking for ways to improve your customer service? If so, you may want to consider using an AI chatbot. Businesses are using AI chatbots to improve customer service in a variety of ways for a long now. They are using chatbots to provide 24/7 customer service, automate routine inquiries, and offer personalized recommendations.

Chatbots are employees’ best friends. They are already everywhere. Want to ask about available hotel rooms but want to bring a dog? You would write or even talk to a chatbot. Want to reserve a ticket for a show, but only at certain times? The chatbot shows you how. Want to change an order, delivery address, reconfirm a plane ticket? The chatbot guides you and then performs the action you approved. We are getting used to them.

Banks and financial institutions are among the top 3 industries in using chatbots. It is expected that the percentage of usage will increase in the next few years, especially for chatbots with artificial intelligence. Digital banking services are preferred by most bank customers and their usage rose during and after the pandemic. Self-service technologies in this industry grew up also and AI chatbots are part of this trend.

Did you know that 74% of internet users prefer using chatbots when looking for answers to simple questions, according to PSFK (Piers Fawkes and Simon King – an American media and research company)? Chatbots are used by various businesses commonly for automating FAQs and routine inquiries. When your customers ask many repetitive questions like the following ones, the chatbot will assist them 24/7 with instant answer, and your team will have time for more complex tasks.