Save Time and Reduce Cost in Customer Service
Statistics show that an employee spends on average 7 to 12 minutes in chat with one customer, which turns into hundreds and thousands of staff hours paid for this communication. However, some 70% of the questions asked and tasks done are repetitive.
Do you track the conversations with your customers? Are they structured and analyzed? Is there a waste of time and resources in your business? Can you optimize your staff performance by automating the frequently asked question?
Collecting, structuring, and analyzing the customer questions is the 1st step towards automation and a must-have step towards using conversational AI for customers’ communication, service, and support.
Umni can help you collect and convert customer questions into your industry-specific trained AI to automate the communication, save time and resources, and gain insights about the customer’s behavior for better planning and smarter decision making.
Our centralized AI training module helps businesses make their first step in customer conversation automation using AI easy and fast. Scale the value of the conversations and accelerate the journey to conversational AI with Umni
The entire team of TEZ TOUR Bulgaria is extremely grateful to Umni.co for the patience and professionalism they showed in creating TEZBOT. They are also very responsive and proactive in maintaining our chatbot and give us great suggestions to make the bot even better for us and our customers. In just about a month, messages from customers have doubled, as has the number of inquiries received. We are satisfied and recommend their services!