The founder and CEO of Umni, Elitsa Stoilova, was invited as a guest lecturer in the fourth edition of Rails Girls Vratsa, which was held jointly with the Vratsa Software organization.

Together with the latest statistics, world-class research and trends, Elitsa has told details of her 22-year career in hospitality and tourism in North Africa and the Pacific. She shared with interesting facts about the great change for her in a professional way – why and how the chatbots became part of her life, and what awaits us in the future – the automatization of customer communication.