Hello – Hello! answered the AI chatbot so the customer feels the conversation in a more humanlike way from the beginning!
Do you know that conversational AI can not only be used to answer potential or current customers with a short text, which means taking care of the frequently asked questions instantly, but it can redirect automatically to a carousel with images, and more information on the topic, and buttons with calls to action!
Redirects from the answer provided by the conversational AI module in the chatbot to another chatbot element are used when the answer to a customer question would contain too much information and would require further action from the customer.
AI to Carousel
It is a good practice instead of squeezing everything into one text block that is too long to read, to divide the answer into a carousel with different sections with images, additional detailed information, and buttons: for external info such as video, pdf file, link to a webpage, of to a form. By doing that, the business can create an entire funnel inside of the chatbot triggered by the customer question – the conversational AI module provides a brief answer and redirects him or her it to a carousel where the answer is not only provided in detail but there is also a button with a link to a reservation system, meeting scheduling, inquiry form or others call-to-action. For the business this is an opportunity to sell a product or service and for the customer, it is all about convenience and interaction, he or she won’t need to go somewhere else to do the certain action – it all can happen in the AI chatbot.
AI to Form
Another way to use a redirect from an answer by the conversational AI module is to a form for customers to fill out – for collecting customer data for marketing and sales purposes, for service inquiry, subscribing to a newsletter, or anything else that a business wants its customers to do.
A customer asks about the type of massages а hotel provides. Instead of showing a short text with the types of massages, the guest will be shown a carousel of the type of massage with their description, prices, and a button to book one – an entire product/service catalog.
A guest in a hotel asks for a wake-up call service and a transfer to the airport. The conversational AI chatbot provides an answer and automatically redirects the guest to a wake-up call and transfer reservation form to fill out the information that is needed. Then the guest gets one more redirect to a newsletter subscription to receive any future offers and promotions.
Keep yourself updated on the good practices, tips, and tricks used in the conversational AI chatbots and use them in your AI chatbot to make sure it over-delivers and exceeds your customer expectations, and you will enjoy a “Thank you” message at the end of their conversation with your digital assistant.