AI Chatbots in Focus at Sales Club Conference 2023

With the increasing digitization of the world, communication patterns between individuals and businesses have also evolved. Among the popular ways of communication are chatbots, which usage is increasing globally. But, how many chatbot types are available and what is the difference between them? The categorization of chatbots is based on their purpose, functionalities, places of implementation, technology used for their creation and more, giving businesses the flexibility to choose the chatbot type that aligns with their growth strategy.

Since Umni won the global Startup competition of United Nations World Tourism Organization (UNWTO) in category Innovation & Digitalization for Island Destinations (March’23) with its Island AI Concierge – a smart digital assistant for entire destination, many people asked if this was just an idea and if the time is right for its implementation. Umni has done it once, for the tourists of Plovdiv city (Bulgaria), as the European Capital of Culture 2019, and many other cities had done it too, so technically the destination AI chatbot is not only doable, but already a digital instrument used in many smart cities and destinations with smart tourism programs. Let’s dive in this topic to learn more about how AI chatbot can enhance the guest experience as a Destination Concierge!