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The smart library chatbot by Umni in the TV news about AI
In its news report, Nova TV illustrated the news about the concept adopted by the government for artificial intelligence in Bulgaria with the virtual assistant librarian Eli – the smart chatbot of the Varna Regional Library and a joint project of the library and the Umni team.
During the pandemic, Eli proved its potential to help librarians not only by automating frequently asked questions but also by reassigning books. We are very glad that this project was chosen to illustrate in practice the use of conversational AI for the benefit of business and consumers in our country – innovation does not belong to specific industries, but to the people who work in them, and the Varna Regional Library continues to be a leader in digitization and innovation.
Pencho Slaveykov Regional Library – Varna has trusted UMNI
Umni created the virtual librarian assistant Elly, who is part of the team of the Pencho Slaveykov Regional Library – Varna.
Assistant Elly reveals the capabilities of chatbot technology to help stream the information and overall communication between readers and the Pencho Slaveikov Regional Library – Varna.
You can ask Elly about:
- Information about the library services
- Check for availability or reload a book
- information about all departments in the library and their working hours
- Search for a book by a title
- Direct connection to the library