The online tech trends and news media Trending Topics SEE featured Umni.bg in an article on the topic of technologies in tourism and the use of AI chatbots as one of the digital self-service tools that will help this industry recover faster from the pandemic.
Umni was featured in the blog of ABC Design & Communication with an interview about fewer know facts and information about chatbots by the business.
PARA – Professional Association of Robotics and Automation has published its 3rd annual review report from the series “Bulgarian success stories in robotics and automation” for successfully implemented projects in the country in 2020. We are happy to share that PARA included a project of Umni’s in its report, in the services automation section.
Chatbot + conversational AI + live chat is the perfect combination for a company when it wants to provide customers with a successful digital self-service tool. With the new functionality in Umni’s platform – live chat module, available to our customers from February ’21, our company not only achieved another milestone in its offers but provides businesses with the opportunity to have a balanced, convenient, fast, and successful customer service.
Umni.bg was honored to share in a 10-minute speech about the need to use solutions based on artificial intelligence in tourism for both businesses in the industry and at the destination level. Data collection, processing and use for management and marketing purposes, customer communication and feedback, personalization of the customer experience, and customer service tools were the focus of our speech.
After the success of his first book “Startup in BG” about his path and challenges as an entrepreneur, the author Kaloyan Kirilov wrote a sequel – “Startup in BG – 2”, which collected the stories of 12 startups and scaleups and the views of their founders on various issues related with the creation and development of a company from an idea. Chapter 10 is dedicated to Umni, which is not only one of the youngest companies on the list, but also the only company with a female co-founder in the book.