The two-days online conference “AI AND THE DIGITAL ECONOMY | Shaping Bulgaria’s Digital Future” was organized on the 27th and 28th of January by the Digital National Coalition, the Ministry of Foreign Affairs, and the Diplomatic Institute.
The final panel of the conference discussed the use of artificial intelligence in the key industries for Bulgaria, including travel and tourism.
Umni.bg was honored to share in a 10-minute speech about the need to use solutions based on artificial intelligence in tourism for both businesses in the industry and at the destination level.
Data collection, processing and use for management and marketing purposes, customer communication and feedback, personalization of the customer experience, and customer service tools were the focus of our speech.
Umni.bg is the only company in Bulgaria that gathers more than 20 years of practical experience in hospitality and tourism with the experience and practice in creating solutions using conversational AI in this industry, the Umni smart chatbots.
Umni participated in a panel on “The role of technology and innovation in the new tourist reality” during the winter edition of “Holiday Spa & Expo’20”.
Representatives of businesses-providers of technological solutions for the tourism industry spoke about the need for digitalization, automation, and robotics in tourism at this time to help get out of the crisis faster and how different technologies help businesses and customers. Umni talked about the benefits of AI chatbots for hotels, travel agents, and other travel businesses.
Umni was one of the featured companies at the Hot Topic Atelier during the 1st international PropTech event in South-East Europe, PropTech Bulgaria 2020 on 04.11.20.
Umni had a lecture about the usage of chatbots in real estate. At first glance, AI chatbots are not associated with proptech, but when you think: customer services, communication, management, chatting with systems, and giving platforms option to give customers written or voice answers or feedback, then you would see where chatbots stand. Chatbots are not a novelty in real estate and we hope to see them used even more!
We are proud to stand among the speakers from all over Europe, South Korea, Singapore, and other leading in Proptech countries.
The International Technical Fair is one of the most respected business forums for investment goods and technologies in Southeast Europe. It highlights the parameters and perspectives of Industry 4.0. through innovative products offered by leading companies around the world. The largest technology meeting in the Balkans demonstrates trends in over a hundred branches of the economy, focusing on the most avant-garde areas – digitalization, automation, 3D, virtual reality, communications.
The International Technical Fair is the largest business meeting in Bulgaria, which offers attractive forms for its expression and shows new models for its development.
Bulgarian Digital Week Plovdiv 2019 within the fair provides 13 thematic conferences, master classes, presentations and meetings with leading mentors in the field of information technology. UMNI will be part of the event 3 amazing lectures.
The Association of Medical Cosmetics trusted Umni to create a chatbot to provide information on upcoming events:
- Seminar “Beauty Management” and
- II-th Nat. AMC Conference.
Through the virtual assistant you can get details about the events, the program, the lecturers, the participation rates, contact the organizers, see additional information about the seminar with Olga Khainovskaya, who is the most awarded beauty consultant in Russia and Ukraine through the last few years.
The chatbot gives you the opportunity to reserve your seat for both events, as well as to make a booking for the different workshops during the conference.