An international consulting company for PR and Communications Balanced Communicator presented in its story cycle about inspiring business founders, Personal Brand Stories, the co-founder of Umni, Elitza Stoilova.
Elitza’s personal story, her vision of technology in people’s lives, and her motivation for development were shared in the social media accounts of the company. Balanced Communicator tell stories of visionaries, entrepreneurs, and professionals passionate about and dedicated to their mission.
At the invitation of ABTTA, the Umni team held a webinar for travel agents and tour operators on “AI Chatbot – an assistant on three fronts: marketing, reservations, customer support.”
Participants learned about current customer behavior changes caused by the pandemic, what a chatbot is and how it is used for marketing and sales, how adding conversational AI improves customer service, and why now is a good time to implement an AI chatbot.
Umni shared with the participants’ additional resources such as reports, researches, and other readings on the topic as well as some tips and good practices for using AI chatbot for business.
Umni participated in a panel on “The role of technology and innovation in the new tourist reality” during the winter edition of “Holiday Spa & Expo’20”.
Representatives of businesses-providers of technological solutions for the tourism industry spoke about the need for digitalization, automation, and robotics in tourism at this time to help get out of the crisis faster and how different technologies help businesses and customers. Umni talked about the benefits of AI chatbots for hotels, travel agents, and other travel businesses.
Umni was one of the featured companies at the Hot Topic Atelier during the 1st international PropTech event in South-East Europe, PropTech Bulgaria 2020 on 04.11.20.
Umni had a lecture about the usage of chatbots in real estate. At first glance, AI chatbots are not associated with proptech, but when you think: customer services, communication, management, chatting with systems, and giving platforms option to give customers written or voice answers or feedback, then you would see where chatbots stand. Chatbots are not a novelty in real estate and we hope to see them used even more!
We are proud to stand among the speakers from all over Europe, South Korea, Singapore, and other leading in Proptech countries.