The two-days online conference “AI AND THE DIGITAL ECONOMY | Shaping Bulgaria’s Digital Future” was organized on the 27th and 28th of January by the Digital National Coalition, the Ministry of Foreign Affairs, and the Diplomatic Institute.
The final panel of the conference discussed the use of artificial intelligence in the key industries for Bulgaria, including travel and tourism.
Umni.bg was honored to share in a 10-minute speech about the need to use solutions based on artificial intelligence in tourism for both businesses in the industry and at the destination level.
Data collection, processing and use for management and marketing purposes, customer communication and feedback, personalization of the customer experience, and customer service tools were the focus of our speech.
Umni.bg is the only company in Bulgaria that gathers more than 20 years of practical experience in hospitality and tourism with the experience and practice in creating solutions using conversational AI in this industry, the Umni smart chatbots.