Once again, PARAi, the Professional Association for Robotics, Automation, and Innovation, has published Bulgaria’s shining examples in a comprehensive report on robotics and automation. We are delighted to share that Umni’s AI chatbot platform was one of a total of more than 50 success stories in innovation, robotics, automation, and education in 113 pages.
The past year was another one in which multiple industries globally accelerated the adoption of industry-transforming technologies, The emergence of ChatGPT put the focus on automation even more, and Bulgaria was not isolated from these trends. Umni has also kept pace with technological developments.
What is the essence of the last 12 months? AI chatbots on our platform have become even more powerful as a customer support tool with voice – in Bulgarian. The integration with GPT has made creating, training, and maintaining a customized conversational AI model for business needs even faster and easier – cutting time by over 90%! The “digital menu” feature also appeared – for instant access to an online presentation of products and services of the business.
Umni upgraded the chatbot content – information sections and forms, with individual links and QR codes. This way, users can reach a specific page of the website with personalized chatbot content with 1 click or scan from anywhere online or offline – social media, email campaigns, messengers, printed materials, etc.
What won’t you find in the article? Next week we’re launching another new and very cool feature – a bookings module for booking services and ordering products. Now any business can turn its AI chatbot into a mini online store! Stay tuned for more information next week!
You can find the Umni story on page 76 by downloading the report for free here (BG):