PARA – Professional Association of Robotics and Automation has published its 3rd annual review report from the series “Bulgarian success stories in robotics and automation” for successfully implemented projects in the country in 2020. We are happy to share that PARA included a project of Umni’s in its report, in the services automation section. The activity of our company was reflected with a case study for one of our successful chatbot projects for the international travel company TEZTour.
In 10 months of operation, the company’s chatbot exceeded expectations with the help of both customers and staff and the benefits for the business:
- Over 4,200 visitors
- Nearly 30,000 replies
- Over 1,100 successful applications
- Over 700 customers subscribed to news
- Saved: an average of 12 minutes per customer (over 850 operating hours)
It took 3 hours for 2 speakers – the Umni CEO Elitza Stoilova and the CEO of PrEXCELerator Bulgaria | STRATEGY+ Business Lab. Sylvia Pavlova, to go over the background and the results of the first research about the technologies in tourism in Bulgaria done in cooperation by the two companies and the first report of its kind mapping the Bulgarian startups working on tech for tourism, what software and hardware have been developed and is ongoing and what are the empty niches. The two speakers upgraded the report with information about the newest trends and prognoses in the tourism industry globally and in Bulgaria. The event attracted hospitality professionals and local media.
Umni was featured in the report not only as a co-creator of it but also as one of the very active startups providing the local tourism industry with tech solutions. The report featured the AI chatbots for hotels, travel agencies, and restaurants by Umni, as well as the first tourism city AI chatbot made in Bulgaria by Umni in 2019 for the tourists of Plovdiv city as a European Capital of Culture.