The online tech trends and news media Trending Topics SEE featured Umni.bg in an article on the topic of technologies in tourism and the use of AI chatbots as one of the digital self-service tools that will help this industry recover faster from the pandemic. Industry-focused trained conversational AI is the key difference between the chatbots people were used to chatting with and failed the expectations and today’s smart digital assistance solutions.

Businesses in tourism and other industries begin realizing that AI chatbot and other travel tech is a long-term investment project which foundations need to be laid now, to have a well-developed working smart solution in a year from now. Start small now, but don’t delay the implementation, there is no catch-up. Conversational AI solutions are trained by each conversation with your customers, so every sentence counts.