Category "Blog"

You have a chatbot with or without AI and now what? Once you have designed it and implemented it, the only thing left to be done it to show it to the world! So now is the time to promote and popularize it to your customers and everyone who will use it for them to learn about its existence, have immediate access to it and start using it!

Preparation is an essential step in any project, AI chatbot projects are not exception. Planning will help you think about what you need to do before the project starts and make sure that everything is in place for it to go smoothly. A good preparation process will also help you understand what kind of resources are needed in order to create a successful chatbot, how much time it will take and if there are any legal implications that need to be considered.

With the rise of new technologies, we are seeing a surge in the number of chatbots being used in the execution of marketing strategies. AI chatbots are definitely in the future of marketing automation. AI chatbots are not only for automation of repetitive tasks, but they also provide an excellent marketing opportunity for businesses looking to reach new customers and engage the existing ones.

AI chatbots have been used in sales for a long time. Using chatbots for sales and marketing has been the 2nd most popular chatbot purpose after customer service and support, followed by order automation on 3rd place. Chatbots are a cost-effective way to automate the sales process and provide immediate customer service for your customers.

Did you know that customer service is one of the most expensive aspects of any business? For most companies, salaries are usually the largest expenses for a business. People can easily account for 70% of the company’s spending. Customer service and support depends on the time of the employees, yet up to 80% of the questions and tasks that are handled are routine. Customer service cost can get as high as 25% of annual revenues of the business. That’s a huge chunk of the business budget that could be reduced by implementing an AI chatbot!

AI chatbots have long been known and used by large enterprises and small businesses in different countries. Although the first chatbot was created in 1966 and the technology has been used by businesses for 20 years, in Bulgaria many people have not heard of chatbots. Others do not know enough about this technology and its progress and cannot trust it yet. The good news is that in Bulgaria there are businesses and organizations that have been using it for years and rely on the long-term potential of the development of this technology.