Category "Blog"

The AI chatbot has been helping companies from a variety of industries for decades. The first chatbot, created by Joseph Weisenbaum in 1966, ELISA worked as a psychotherapist. Today, artificial intelligence chatbots are popular globally not only because they communicate very well with people, but also because they help small and large businesses save time and resources to achieve better results in many ways.

Before the pandemic AI chatbots were mainly known as a digital marketing tool and were used for marketing campaigns to engage with customers and collect customer information such as email, phone and more. Globally, in the last few years, banks, insurance companies, medical sector, tourism industry, real estate, governments, and others started using AI chatbots as tools for business development strategies and competitiveness.

Artificial Intelligence (AI) chatbots are not a recent technology which enters the markets now. Their history dates to the 1960s with the first AI chatbot of its kind by Joseph Weisenbaum, a professor at the Massachusetts Institute of Technology. Today, technology is much more advanced, enabling businesses to improve communication with customers and business processes.

Increasingly, chatbots of businesses and organizations across the world pop up on our screens. You most likely have heard that they save staff time, business resources, improve customer service, and sales go up. You are told that customers expect your business to be online 24/7 and to provide them with an instant digital self-service solution. Various reports and analyses point to this solution also. It looks like this is the right time for a chatbot for your business.

The chatbot of TEZ Tour Bulgaria, a leading Russian tour operator operating in Bulgaria and the Balkans region, helps the agency’s personnel to gather the necessary information from the clients so that they can be provided with an offer that meets their requirements. The implementation of TEZBot by Umni in 2019 was most useful for 2 departments in TEZ Tour – Reservations and Marketing. In one department the staff communicates directly with tourists, provides information, and makes reservations, and in the other, they take care to promote the company’s products in all channels and keep up-to-date information everywhere.