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AI Chatbots: What Should We Know Before We Start
The pandemic opened the door and speed up the process of accepting AI chatbots as helpful tools for solving such major challenges as face-to-face communication between customers and employees, the need to decrease the fixed costs, the lack of staff, the need for 24/7/365 online self-service and assistance, therefore they have been adopted fast and easy, and successfully by various businesses in all sizes and almost all industries.
The post-pandemic opportunity for AI chatbots in the hotels and tourism industry
Have you heard about Edward from Radisson Blu Edwardian London? 3 years after his creation in 2016, he could reply to over 16 000 hotel guests’ questions and perfectly cope with the duty of the Concierge. He was so popular among the hotel guests that they nominated him for the Employee of the Month and even looked to tip him.