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Maria Dobreva, Queen’s: Anyone Can Implement a Chatbot into Their Brand’s Marketing Communication
The marketing team behind Queen’s trusted Umni to create a very special chatbot, CapBot, in 2019. If other chatbots created on the Umni platform are all about customer service: they answer frequently asked questions, accept requests, and provide information, and can be used for marketing and sales, the CapBot is a purebred marketing chatbot and has another mission: to entertain users, inspire them every day and be 1 click away when they want to have a casual chat with someone.
Popular Personalities Have Chatbots, but There Are also Chatbots That Are Popular Personalities
Our CEO, Elitзa Stoilova, was again invited to “Radio-Cafe” on Radio Sofia (Bulgarian Nat’l Radio), where together with the host Lili Goleminova they talked about why chatbots are becoming more and more popular, what funding opportunities are coming, where chatbots are included as an eligible technology.
100% EU Funding for Digitalization in Hotels
The possibilities for 100% European funding for digitization for hotels were presented, chatbots are allowed technology.
To CEO and HR attention: chatbots support staff and company health
Chatbots are employees’ best friends. They are already everywhere. Want to ask about available hotel rooms but want to bring a dog? You would write or even talk to a chatbot. Want to reserve a ticket for a show, but only at certain times? The chatbot shows you how. Want to change an order, delivery address, reconfirm a plane ticket? The chatbot guides you and then performs the action you approved. We are getting used to them.
Umni turns 5!
Hooray, Umni turned 5 years old, and it is truly exciting for our growing team! As 5 years ago, today we are fully committed to our mission and full of new ideas!
From a Coffee Kiosk to a Favorite Hotel Complex with an AI Chatbot
Hotel complex “Izgreva” is a place where the guests feel like they are at home. Behind the peaceful and comfortable atmosphere and the multitude of small details that delight the eye and that predispose to real relaxation, there are daily efforts and years of work and development. An AI chatbot contributes even more to making the hotel an attractive place loved by tourists. We talk to the owner who prefers to be away from the spotlight and let her work speak for her – Mrs. Mariana Terzieva.