![cropped-umni_icon_512[1]](https://umni.bg/wp-content/uploads/2021/08/cropped-umni_icon_5121_003200320_2447.png){kind=icon}
Chatbot Trends in Banks and Financial Institutions
Banks and financial institutions are among the top 3 industries in using chatbots. It is expected that the percentage of usage will increase in the next few years, especially for chatbots with artificial intelligence. Digital banking services are preferred by most bank customers and their usage rose during and after the pandemic. Self-service technologies in this industry grew up also and AI chatbots are part of this trend.
Workshop “AI chatbot for the site – from A to Z”
In the first-ever conference of entrepreneurs for entrepreneurs, Sales Club Conference 2022, our team will participate in a first-of-its-kind workshop in Bulgaria about chatbots with artificial intelligence with the topic “AI chatbot for the site – from A to Z”. The speaker will be our CEO Elitza Stoilova.
Searching for Talents in Chatbot Marketing
For the 4th consecutive year our CEO, Elitza Stoilova, participates as a jury in the Digital Stars competition in the field of automation through chatbots and email marketing. Digital Stars is a competition that aims to recognize the best young talents in the field of digital marketing in Bulgaria.
Umni’s Chatbots as a Smart Tourism Tool
It is an honor for Umni to be included in a research article on the technologies and trends in tourism with author Maria Kolaneva, junior associate at the International Economic Cooperation Center of Bulgarian Industrial Association (BIA).
Direct Customers to a Specific Place in the Chatbot on a Precise Webpage – from Anywhere
Direct all potential and current customers where you want them to be with 1 click or scan. That’s what your AI chatbot can help you to do on your website. You can increase the website traffic, increase sales and conversions. All customers will be guided to one place but on a personalized to their search and needs path, and this will be the precise one you wanted to direct them to – a specific chatbot content that opens on a specific webpage.
Top 26 Most Frequently Asked Questions about AI Chatbots
Did you know that 74% of internet users prefer using chatbots when looking for answers to simple questions, according to PSFK (Piers Fawkes and Simon King – an American media and research company)? Chatbots are used by various businesses commonly for automating FAQs and routine inquiries. When your customers ask many repetitive questions like the following ones, the chatbot will assist them 24/7 with instant answer, and your team will have time for more complex tasks.