Umni’s Chatbots as a Smart Tourism Tool

It is an honor for Umni to be included in a research article on the technologies and trends in tourism with author Maria Kolaneva, junior associate at the International Economic Cooperation Center of Bulgarian Industrial Association (BIA). Our platform is included in the topic of “Smart” tourism and a trend of using conversational AI and data collection “to better understand how destinations and services are used and then translate them into value propositions.”

The article also mentions that using conversational AI for customer service is very easy and affordable to enable businesses to automate communication with customers by creating AI digital assistants for their needs without technical knowledge and skills.

Link to the article (BG) here.