![cropped-umni_icon_512[1]](https://umni.bg/wp-content/uploads/2021/08/cropped-umni_icon_5121_003200320_2447.png){kind=icon}
Why Your Business Need an AI Chatbot for Customer Service
Did you know that customer service is one of the most expensive aspects of any business? For most companies, salaries are usually the largest expenses for a business. People can easily account for 70% of the company’s spending. Customer service and support depends on the time of the employees, yet up to 80% of the questions and tasks that are handled are routine. Customer service cost can get as high as 25% of annual revenues of the business. That’s a huge chunk of the business budget that could be reduced by implementing an AI chatbot!
Night chatting – on the radio and in the chatbot
If you’re listening to a late-night radio show and chatting with a business at the same time, you’re not a weird person. In the last 2-3 years, chatting around midnight has become a habit for about 35% -45% of Bulgarians – and not only in our country. These are statistics from the chatbots of businesses from different industries, made on the chatbot platform of Umni.
The Unlimited Potential of AI Chatbots in Bulgaria
AI chatbots have long been known and used by large enterprises and small businesses in different countries. Although the first chatbot was created in 1966 and the technology has been used by businesses for 20 years, in Bulgaria many people have not heard of chatbots. Others do not know enough about this technology and its progress and cannot trust it yet. The good news is that in Bulgaria there are businesses and organizations that have been using it for years and rely on the long-term potential of the development of this technology.
Umni – featured in the ITB Newsletter
Every month ITB promotes ITB Community Insights articles to all community members. Our team feels honored to be included in the ITB newsletter for April 2022, with our article “The Post-Pandemic Opportunity for AI Chatbots in the Hotels and Tourism Industry” featured among 3 other articles. We are glad that the topic about the usage of AI chatbots in the hospitality industry keep attracting attention.
The hotel AI chatbot – an example of innovation
Our client, the 5-star hotel Casa di Fiore, was included in the Digitalk report on the best projects of ‘2021 as a result of the A1 competition, as an example of the successful implementation of an artificial intelligence chatbot. It is nice to see that the topic of chatbots is not only addressed in the hotel project (p. 76), but also elsewhere in the report.
Why are AI Chatbots So Popular Globally
The AI chatbot has been helping companies from a variety of industries for decades. The first chatbot, created by Joseph Weisenbaum in 1966, ELISA worked as a psychotherapist. Today, artificial intelligence chatbots are popular globally not only because they communicate very well with people, but also because they help small and large businesses save time and resources to achieve better results in many ways.