If you’re listening to a late-night radio show and chatting with a business at the same time, you’re not a weird person. In the last 2-3 years, chatting around midnight has become a habit for about 35% -45% of Bulgarians – and not only in our country. These are statistics from the chatbots of businesses from different industries, made on the chatbot platform of Umni.
These features of communication with chatbots, what is a chatbot and how the humanlike robot Sofia differs from a business chatbot with artificial intelligence, how to make a chatbot and whether it is easy to train, whether it is fully controlled by business, were the topics in “The Late-night Show with Diana Kostova” on Radio Sofia. Elitza Stoilova, CEO of Umni, answered these and many other interesting questions to the anchor Diana Kostova in a 30-minute live conversation on the radio. The recording of the podcast is available in the podcast collection of the Bulgarian National Radio, “The Late-night Show”. Listen to the conversation with Elitza from 35:45 to 01:02 here.