An article by Umni on the benefits of chatbots in hospitality and tourism was published in Serbian in the online tourism and hospitality magazine TURISTIČKI SVET.
The title “Revolution in the tourism industry: the rising star of chatbots” perfectly reflects the need for digitalization and automation in the industry as a long-term solution and an important investment for the way out of the crisis and recovery after Covid-19.
Our team thanks TURISTIČKI SVET and Editor-in-Chief Ljiljana Rebronja for sharing our article and support
International Business School in Sofia organized on May 22 a webinar on “COVID-19: restart in Tourism. Digital technologies and the new normal in tourism”.
The webinar focused on solutions for businesses in the field of tourism and discussed various applications of digital technologies as anti-crisis solutions. Lecturers from the academic and business circles participated in the panel with interesting and useful information.
Thanks to the organizers for the invitation, the introductory presentation of the webinar was by Elitza Stoilova from Umni about the need of using technologies in hospitality and chatbots as virtual assistants in tourism.
In April of this year, at its webinar, Gartner shared 10 guidelines for improving digital efficiency and business self-service now and in the many months of recovery ahead, and in fifth place were chatbots as a necessary communication tool.