Edward, the chatbot of the Radisson Blue Edwardian Hotels chain, is one of the most famous hotel chatbots. This is not because it was the subject of many case studies, but due to its popularity among clients of the chain. Look yourself: nominations for the best employee of the month, personal tips left for him at the Front Desk and even proposal for a marriage that followed a guest question “Do you have a girlfriend?” Edward replies to 16,000 questions about 14 hotels. For a human being it is impossible to handle the same volume of information.
The Umnibot is the mirror Bulgarian project of the British Edward and although it is 2 years younger than the servant from the island, it pushes hard to achieve the same level of skills.