Plovdiv City Concierge in “Radiocafe”
Plovdiv City Concierge was the main subject of the interview with our CEO Elitza Stoilova and the journalists Lili Goleminova and Konstantin Lavsov in the morning radio-program “Radiocafe” at the Bulgarian National Radio.
The first city chatbot in Bulgaria is working already a month and the journalists were curious what is a chatbot, how it helps, why now, what the Plovdiv City Concierge can do. They were impressed that the virtual assistant can provide not only information about businesses, services and places in the city but also the weather prognoses, current air quality information, an exchange rate, and calculator and even the horoscope for the day.
The official presentation for the Plovdiv City Concierge will be on 11 May during the Plovdiv Wine Festival “Wine and Gourmet”, hosted by the Plovdiv Tourism Council.
The Plovdiv City Chatbot on TV+
After several publications in various media of the story about this chatbot, Plovdiv City Concierge got its moment of glory also on TV in a report by TV Plus.
How the Plovdiv city chatbot idea was born and what the Plovdiv virtual assistant can do, you will hear it shared by the CEO Elitza Stoilova, as well as you can see video of what exactly happens inside the bot.
After watching the report, you can test yourself Plovdiv City Concierge here
Virtual assistants in the hospitality – in practice at Travel Academy
Umni participated at the largest Bulgarian hospitality industry conference, the 6th Annual Travel Academy (April 5-6, 2019), with its own booth at the exhibition and with a lecture of the Umni’ CEO about virtual assistants in hospitality. The conference gathered over 500 professionals from hotels and travel agencies from the entire country.
The lecture of our CEO, Elitza Stoilova was met with interest and brought a lot of questions afterwards. Elitza spoked about the changes in the digital behavior of the people, that brought the necessity of the automation of the communication with the customers, what is chatbot, how it is used internationally in the hospitality industry as well as successful chatbot cases from the industry in Bulgaria, such as the hotels “Kamengrad Hotel and Spa” and “Earth and People Hotel and Spa”, some of the Umni customers. Our team will treasure for a long time such comments as “finally I understood what is chatbot” and “this lecture changed my opinion about chatbots – they are not good-to-have, but must-have for the business in order to succeed” said by the hospitality professionals.
Our team used the opportunity to announce officially from the Travel Academy stage the creation of the largest project of Umni, the first Bulgarian city chatbot Plovdiv City Concierge (check it here
Our team used the opportunity to announce officially from the Travel Academy stage the creation of the largest project of Umni, the first Bulgarian city chatbot Plovdiv City Concierge (check it here
Plovdiv – the 1st Bulgarian city with a chatbot, powered by Umni
On April 1st Plovdiv became the first Bulgarian city with virtual assistant. This placed Plovdiv among such innovative cities as Vienna, Prague, Tokyo, Buenos Aires, Ottawa and other that already communicate with their visitors or citizens using chatbots.
The virtual assistant Plovdiv City Concierge is a project in cooperation of chatbot agency Umni and In Your Pocket, one of Europe’s top providers of tourist information for over 100 cities all over the region, available online and in more than 70 guide books, published in 23 countries.
Plovdiv City Concierge is a chatbot – City Companion to foreign travelers and local citizens in Messenger in English 24/7. It is a digital tool for the city and the local businesses to communicate with the city visitors and promote the best to see, do and experience. The city Concierge is easy to use without download and installations, and the visitors can search in it by category and location or by keyword or ask questions about accommodations, restaurants, business services, recreation and sightseeing, shopping, landmarks, transportation and other helpful information such as the weather, a currency calculator, the air quality, a horoscope for the day.
The first release of the Plovdiv City Concierge has close to 400 places and services, and as it will continue developing, it is open to the business interested in participating in this tourists and visitors’ digital companion.
Plovdiv City Concierge can be tested here:
Chatbots must be part of the entire digitization process of the business
Maria Stoianova, popular travel blogger and founder of Travelling Buzz took an interview from Umni CEO Elitza Stoilova for the Travel Academy (TA) blog about Umni participation in the 6th TA Int’l Conference – about virtual assistants.
In the interview you will find what usually people do not know about chatbots, what they still cannot do, are they good for any type of business and where is their place in the business digitization
Umni About the Entrepreneurship in Bulgaria
Umni was invited to participate in 16th Int’l Science Conference “Innovations and Entrepreneurship in Education and Business” in Sofia at the Int’l Business School on 22.03.19.
In addition to joining the startup exhibition during the conference, our company participated in the round table about the entrepreneurship environment in Bulgaria together with 9 other entrepreneurs and investors such as Milen Ivanov, Founder of CEO Club and the Founder Institute Bulgaria, Marina Stefanova, expert in corporate social responsibility, Yoan Yankov from BESCO and others.
Our CEO Elitza Stoilova shared her experience about developing new business locally and the challenges that new entrepreneurs have, and added to the discussions the topics about the connection between the large businesses and the startups, consolidation and systematization of the information needed by founders to succeed and the European and USA experience in these areas.