Umni with stand at Travel Academy
At the beginning of October Umni attended the VII Annual Conference Travel Academy in Sofia at the new Hyatt Regency Sofia. On October 9 and 10, over 250 hospitality professionals had the chance to learn at the Umni stand more about the chatbots for hotels, travel agencies, restaurants, and other tourism businesses.
We were pleased to find out that despite the pandemic there is increasing interest in chatbots as a solution for hospitality businesses and it can be expected for the businesses in this industry to invest in digital technologies as soon as there is a sign of recovery.
Umni with a webinar on automation as a crisis solution
On May 12, together with our partners Travel Academy, Umni had a webinar on how technology helps and will help businesses get out of the crisis (emphasis on tourism, but the trend is valid for all industries).
During the webinar, questions were discussed as to what technologies already exist and help the tourism business and what technologies are emerging/enhancing at the moment and should be considered in the planning of the next 5 years, for self-service as the main form of service in the post-crisis period and what are 10 Gartner recommendations for business adaptation right now.
Of course, we also mentioned AI chatbots as an affordable and fast deployment solution. Elitza Stoilova, CEO of Umni, was the panelist on the topic of automation as a crisis solution in this webinar.
Virtual assistants in the hospitality ā in practice at Travel Academy
Umni participated at the largest Bulgarian hospitality industry conference, the 6th Annual Travel Academy (April 5-6, 2019), with its own booth at the exhibition and with a lecture of the Umniā CEO about virtual assistants in hospitality. The conference gathered over 500 professionals from hotels and travel agencies from the entire country.
The lecture of our CEO, Elitza Stoilova was met with interest and brought a lot of questions afterwards. Elitza spoked about the changes in the digital behavior of the people, that brought the necessity of the automation of the communication with the customers, what is chatbot, how it is used internationally in the hospitality industry as well as successful chatbot cases from the industry in Bulgaria, such as the hotels āKamengrad Hotel and Spaā and āEarth and People Hotel and Spaā, some of the Umni customers. Our team will treasure for a long time such comments as āfinally I understood what is chatbotā and āthis lecture changed my opinion about chatbots ā they are not good-to-have, but must-have for the business in order to succeedā said by the hospitality professionals.
Our team used the opportunity to announce officially from the Travel Academy stage the creation of the largest project of Umni, the first Bulgarian city chatbot Plovdiv City Concierge (check it here
Our team used the opportunity to announce officially from the Travel Academy stage the creation of the largest project of Umni, the first Bulgarian city chatbot Plovdiv City Concierge (check it here