Umni customer running for Digitalk&A1 Awards with a hotel AI chatbot

One of our newest customers, the newest 5-star hotel in Bulgaria Casa di Fiore SPA and Medical is running in the Digitalk&A1 Awards competition for business innovation and digital transformation with their hotel AI chatbot, Miss Fiore. Miss Fiore was built and is continuously trained and upgraded on our Umni platform.

Digitalk by Kapital published a detailed article about the implementation of the hotel AI chatbot called Miss Fiore and why the hotel counts on it. Miss Fiore has not only her own name but also an avatar especially designed for her by the hotel. We are excited to see what else the hotel team will do to make Miss Fiore a full-time digital employee of the hotel, the preferred customer service team member, and the best colleague for the rest of the employees.

Here is the article about the Casa di Fiore digital transformation project – the hotel AI chatbot Miss Fiore.