Do you know what is the importance of creating an avatar for an AI chatbot? It becomes he or she – part of the business family – a digital persona with a name so customers experience the technology not as a robot but in a more human way. Choose an avatar with branded colors that you want your customers to remember and associate with your business. The avatar can be specially designed for your business, it can be a 3D avatar, a gif, or just an image of something/someone that you want customers to associate with your company. Look how our customers did it – the 5-star Casa di Fiore Medical & Spa Hotel with their Miss Fiore, Hotel complex Izgreva – with their AI chatbot Izgrevcho and of course, the Umni chatbot Robo. We can tell you about one more of our clients – Ellie, the digital librarian of the Varna Regional Library that has its own avatar too. Many other businesses that use such technology are also doing it. Why don’t you?
All of them are remembered by the customers who chat and talk with them because their names are easy to memorize, and their avatars are difficult to confuse with other ones. Involving the chatbot in social media and marketing campaigns will also help popularize it so customers easily get to know the chatbot. Do not forget about the meaning of the name of the chatbot so it would not offend certain groups of people with religious beliefs or others. Keep in mind that the images must not offend anyone too. Choosing all of this will make the AI chatbot to be as famous and growing as you want your business to be.
When you meet someone, you greet them first, right? The welcome message is the first thing a customer sees in the chatbot from your business along with the avatar and the name of the AI chatbot. A welcome message is an inseparable part of the chatbot image. By doing that, the chatbot will look friendlier and more human alike and will fit faster in the communication process. The greeting is as important as any other element of one chatbot – what customers would think of your business, how will accept it, and what your business wants to say to customers. The main purpose of the welcome message is to set up the right expectations for customers regarding their communication with the chatbot and the business. You can show in the welcome message what is your chatbot’s main mission, share a specific event that is going to happen, an opening date for hotels, restaurants, shops, or other facilities, and a short introduction to the chatbot’s main functionalities, and many others. By doing that, users will know if they are in the right place to find what they are looking for. Just keep in mind to be brief, or customers will scroll down and overlook what you have to share. The avatar, the name, and the greeting of the AI chatbot are the first impression of your business left in customers so make it amazing because there is no second chance for a first impression. Some of you can disagree, but for businesses it’s more important to grab customers’ attention the first time, right?