Umni on the Air of “TV Europe”: The Chatbot benefits
Interview TV Evropa
The CEO of Umni, Elitza Stoilova, was guest in the studio of the “Business Daily” program with anchor Dimitar Vuchev for 15-minutes chat on the air about the benefits the virtual assistants bring to the business.
Elitza surprised Dimitar with the fact that the first chatbot was made in 1966 and according some new publications, the annual savings from using chatbots in several industries as insurance, finance, sales and customer services are expected to rich 174 billion dollars.
Should people be afraid loosing jobs due to automation, what is the chatbot role in the smart city, which businesses and industries will benefit the most from using virtual assistants – find out the answers on these and other questions in the interview here
Umni, Chatbots and Dr. Ross in the News of TV+
Interview TV+
The Bulgarian TV station TV+ showcased this Sunday in its news a story by the reporter Silvia Jordanova about the chatbots and how they help the business and the customers worldwide. The reporter interviewed the Umni CEO Elitza Stoilova and Dr. Rositsa Dencheva, the owner of Dermatology clinic Reverse, about the usage of chatbots in healthcare and how the chatbot Dr. Ross, powered by Umni, helps the patients and the staff of the clinic. This story is in Bulgarian.
Europe TV: Smart technology connects Bulgarian hotels with customers
Interview Europe TV
The business continues to seek for the quickest way to communicate with customers that could help them at any time… This inspired the idea about chatbot – an automated system for communication between hotels and their clients. Elitza Stoilova: “My favorite example is the bot Edward of one big hotel chain in England. It was launched in May two years ago (2016) and was able to answer 180 questions. Two years later, the bot replies to 16,000 questions about 14 hotels and was adopted in such degree into the communication with clients that clients themselves, however warned that they communicated with a software solution, forgot about it and even look for him (actually it) at Front Desk to thank him for his service, leave for him envelops with tips. “Edward” was twice nominated by customers for the Best Employee of the Month and even got one engagement proposal.