Umni on the Air of “TV Europe”: The Chatbot benefits
Interview TV Evropa
The CEO of Umni, Elitza Stoilova, was guest in the studio of the “Business Daily” program with anchor Dimitar Vuchev for 15-minutes chat on the air about the benefits the virtual assistants bring to the business.
Elitza surprised Dimitar with the fact that the first chatbot was made in 1966 and according some new publications, the annual savings from using chatbots in several industries as insurance, finance, sales and customer services are expected to rich 174 billion dollars.
Should people be afraid loosing jobs due to automation, what is the chatbot role in the smart city, which businesses and industries will benefit the most from using virtual assistants – find out the answers on these and other questions in the interview here
Umni, Chatbots and Dr. Ross in the News of TV+
Interview TV+
The Bulgarian TV station TV+ showcased this Sunday in its news a story by the reporter Silvia Jordanova about the chatbots and how they help the business and the customers worldwide. The reporter interviewed the Umni CEO Elitza Stoilova and Dr. Rositsa Dencheva, the owner of Dermatology clinic Reverse, about the usage of chatbots in healthcare and how the chatbot Dr. Ross, powered by Umni, helps the patients and the staff of the clinic. This story is in Bulgarian.
Chatbot became an employee of the month. His twin started working locally
Edward, the chatbot of the Radisson Blue Edwardian Hotels chain, is one of the most famous hotel chatbots. This is not because it was the subject of many case studies, but due to its popularity among clients of the chain. Look yourself: nominations for the best employee of the month, personal tips left for him at the Front Desk and even proposal for a marriage that followed a guest question “Do you have a girlfriend?” Edward replies to 16,000 questions about 14 hotels. For a human being it is impossible to handle the same volume of information.
The Umnibot is the mirror Bulgarian project of the British Edward and although it is 2 years younger than the servant from the island, it pushes hard to achieve the same level of skills.
BTA (Bulgarian Telegraph Agency) UMNI Press Conference
One more Umni’s public appearance. This time it was a participation in a conference at BTA as a member of the north-west Bulgaria project by Danube Transnational Program. The Umni startup was represented by Elitza Stoilova – the company CEO. In front of reporters from press, radio, and TV, Elitza spoke about the history of the company, what is a chatbot and why businesses today shall pay attention to this software solution for communication with clients.
Europe TV: Smart technology connects Bulgarian hotels with customers
Interview Europe TV
The business continues to seek for the quickest way to communicate with customers that could help them at any time… This inspired the idea about chatbot – an automated system for communication between hotels and their clients. Elitza Stoilova: “My favorite example is the bot Edward of one big hotel chain in England. It was launched in May two years ago (2016) and was able to answer 180 questions. Two years later, the bot replies to 16,000 questions about 14 hotels and was adopted in such degree into the communication with clients that clients themselves, however warned that they communicated with a software solution, forgot about it and even look for him (actually it) at Front Desk to thank him for his service, leave for him envelops with tips. “Edward” was twice nominated by customers for the Best Employee of the Month and even got one engagement proposal.
Our hospitality business has an interest to engage with chatbots
Within one week after the Investment and Technologies Forum in Sofia that held place early June 2018 and the interview on Bloomberg TV, let’s discuss one more time that topic: technologies in the hospitality business. Because we are constantly asked a question: how technologies will change one or other business, it would be correct to ask: “How coming new technologies will change the life of working people?” Because clients are humans first, how their daily life will change and therefore what the business can expect, invest and implement to meet the customers’ expectations and needs.
A little bit more on the topic in this interview in the morning block of Radio Horizon.