Our hospitality business has an interest to engage with chatbots
Within one week after the Investment and Technologies Forum in Sofia that held place early June 2018 and the interview on Bloomberg TV, let’s discuss one more time that topic: technologies in the hospitality business. Because we are constantly asked a question: how technologies will change one or other business, it would be correct to ask: “How coming new technologies will change the life of working people?” Because clients are humans first, how their daily life will change and therefore what the business can expect, invest and implement to meet the customers’ expectations and needs.
A little bit more on the topic in this interview in the morning block of Radio Horizon.
Bloomberg TV: How artificial intelligence change hospitality
Bloomberg TV: Interview
“The major technology that has the strongest effect either on customer’s life during his or her stay in hotel or hotel itself is an artificial intelligence”.
Its entrance into hospitality industry changes the industry mode of operation on a system level.
Artificial intelligence allows to make by quickest way the most optimal exclusive customized decisions for the clients and the business”. That was stated by Elitza Stoilova – the founder of the Umni startup and former hotel general manager on Mariana islands in Pacific in the program Business Start by Hristo Nikolov.”
Chatbots – 10 ways to benefit the business
Chatbot benefits not just for clients but also for the business and its employees;
- Replies on client’s inquiry instantly, explicitly and professionally giving business full control on quality and content of presented information
- Communicates with customers in one or more languages;
- Can communicate with many clients at once 24/7;
- Safes personnel’s working time;
- Reduces expenses on communication by saving resources and working hours;
- Assists business to optimize a personnel performance allowing it to perform more tasks in given time;
- Easy to use;
- Increases the level of customer satisfaction by providing information in a client friendly format with no regards to business location, its operational hours or the time of the day and language barrier;
- Increases personnel’s level of satisfaction (confidence);
- Provides new opportunities in marketing and sales – Chatbot, as the loyal member of your team, always is ready to propose to client appropriate service or product;