Business AI – They Are Not Like Other Chatbots

“But while LaMDA case only resulted in the dismissal of the author of the theory and a case that the world will follow with interest, Meta’s chatbot remained in the memories with the fact that it did not know who the President of the United States was, then the release of the OpenAI system online – ChatGPT catalyzes a serious debate about the possibility of technology being used against human, for example, to write code for viruses, spread disinformation, as well as for cyber-attacks”.

“We started with a simple exercise to test whether ChatGPT would create a believable phishing campaign, and the chatbot did,” said cybersecurity specialist Dr. Suleyman Ozarslan, who tested whether ChatGPT would be able to create phishing emails using the platform. ”

But just when you are ready to conclude that this AI technology is dangerous, imagine the following situation: you have a small family hotel and you don’t know English; all communication goes through your phone even at night; to solve this annoying problem, you integrate an AI chatbot on your site in 2 languages. The result for 2022 was 16,222 customers served and over 880 bookings for customers from 17 countries, 41% of which were made after working hours. Saved over 1,400 working hours for the manager and the team!

Business AI – they are not like other chatbots – a Profit interview with our CEO, Elitza Stoilova, who explains why there is a huge difference from chatbot to chatbot.

Read the full interview with Elitza here (BG)

And what chatbot would you trust to help your business, customers and employees?