It was unexpected news that the CEO of Umni, Elitza Stoilova, is one of the last guests of the economic journalist Dimitar Vuchev before the end of his participation as a host of the E-conomy program on Euronews Bulgaria. This a great opportunity to be on air together on a topic that has been on many people’s minds lately: the use of artificial intelligence in our lives, whether is it dangerous or useful for businesses and people and what the Umni platform can business teams use it for.
9-to-6 businesses don’t work 840+ shifts a year – nearly 80% of the time during the year (night shifts, weekends, and holidays, which is also the more expensive time!). However, their customers are online during this time and over 70% of them expect the business to also be online and provide them with immediate assistance 24/7. Over 70% of businesses complain that they struggle to find staff for the time they are open. At the same time, up to 80% of communication is routine questions and answers that could be automated. This is where conversational AI chatbots become an indispensable tool for businesses by automating communication, extending company hours, optimizing employee performance, serving night-bird customers, increasing sales, and generally helping to digitally transform businesses.
For the first time, we also shared on air what is next for our team – the launch of a new version of the Umni platform. It will give businesses additional features to make the process of creating, maintaining, developing and using a conversational AI chatbot on the site even easier, faster, and more flexible, and the chatbot itself even more multifunctional – for marketing, sales, customer support, data collection for customer behavior analysis, and more.
Thanks to Dimitar Vuchev and the E-conomy team for the invitation and interesting conversation on Euronews Bulgaria.