“Few people think about the fact that a typical 9-to-6 company doesn’t work 77% of the time in a year. In 2023 companies will not be working over 840 work shifts, that’s night shifts, weekends and holidays. However, customers are online 24/7 and need assistance immediately…” This is just one of the highlights that our CEO, Elitsa Stoilova, brought up in her conversation with the host Milena Janinska on the Social Network show, on NOVA TV.
This and many more reasons for the need of AI chatbots in the lives of businesses, employees, and customers, where chatbots are in the digitizing world of business and whether AI will displace employees were discussed by Elitza and Milena on the afternoon show.
The whole conversation can be seen here (in BG)
Share your impressions on the topic of digitalization of businesses in Bulgaria and what place do you think artificial intelligence occupies in your life, job or your own business?