Our CEO, Elitza Stoilova was invited to write an article on “I want an AI chatbot: first steps” by DiTech Media, part of Internet Media Group.
Thanks for the opportunity to share more useful information about the first steps in an AI chatbot project and some best practices in planning, creating and promoting it.
The Bulgarian readers will find important tips about the implementation of AI chatbot. Here are a few questions every business should look for the answers to have a successful digital assistant:
– Determine what the main goal of the AI chatbot will be. Who will use this chatbot?
– What is needed to achieve the chatbot’s goals? What will be its functionalities?
– Who will be involved with the AI chatbot project? To implement, train, maintain, further enhance, and develop it as per the needs of the customers and business.
– What are the top 100 questions the conversational module in the chatbot will answer?
Keep in the mind that ChatGPT is a language model and not an AI chatbot, and that conversational AI is important but small part of the functionalities behind the success of a business AI chatbot.
We hope the material will be useful to the Bulgarian readers and those who want to know how to properly approach in planning an AI chatbot before its creation!
Link to the article in BG here.