Just 3 months ago Umni celebrated a milestone: 1 million messages in our chatbots in less than 12 months. We were looking forward to the next million and we didn’t expect it would happen so fast, but it is already a fact. At the beginning of October, Umni bots made 2 million messages!
However this time we would like to share something different – there is a trend that doesn’t change through the months and years Umni assists businesses with chatbots: women are more active in the chatbots. They are significantly more than men as a customer base and they chat twice more. For us, this is another proof that people take their offline habits and transfer them to the digital world.