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The chatbot in service to beauty industry
What do brands like Sephora, L’Oréal, Madison Reed, Estee Lauder, and the Bulgarian studio Beauty Point have in common? All these beauty businesses use chatbots to communicate with their customers, sell services, book appointments, and many more.
AI chatbot in tourism: best practices in Bulgaria
“AI chatbot in tourism: good practices in Bulgaria” was the topic of Umni, with which our team took part in the 5th National Conference SMARTOURISM.BG under the patronage of the Ministry of Tourism in late April. Just to remind you that Umni was awarded as “Best software for hotels and restaurants for 2019” during the 3rd National Conference SMARTOURISM.BG.
3 Reasons Why AI Chatbots are Essential for Businesses
Before the pandemic AI chatbots were mainly known as a digital marketing tool and were used for marketing campaigns to engage with customers and collect customer information such as email, phone and more. Globally, in the last few years, banks, insurance companies, medical sector, tourism industry, real estate, governments, and others started using AI chatbots as tools for business development strategies and competitiveness.
A good chatbot starts with the theory at school
The earlier a marketer gets acquainted with the concept of chatbot technology and its many uses, the better. It is best to have the first contact at school or at the university. That is why for the 2nd year in a row the CEO of Umni, Elitza Stoilova, presented a lecture on chatbots with artificial intelligence to marketing students from the New Bulgarian University, by the invitation of Justine Toms.
What Are AI Chatbots and How Do They Work
Artificial Intelligence (AI) chatbots are not a recent technology which enters the markets now. Their history dates to the 1960s with the first AI chatbot of its kind by Joseph Weisenbaum, a professor at the Massachusetts Institute of Technology. Today, technology is much more advanced, enabling businesses to improve communication with customers and business processes.
Umni with a pitch on Selection Day
If you’re listening to a late-night radio show and chatting with a business at the same time, you’re not a weird person. In the last 2-3 years, chatting around midnight has become a habit for about 35% -45% of Bulgarians – and not only in our country. These are statistics from the chatbots of businesses from different industries, made on the chatbot platform of Umni.