Chatbots: revolution in tourism
An article by Umni on the benefits of chatbots in hospitality and tourism was published in Serbian in the online tourism and hospitality magazine TURISTIČKI SVET.
The title “Revolution in the tourism industry: the rising star of chatbots” perfectly reflects the need for digitalization and automation in the industry as a long-term solution and an important investment for the way out of the crisis and recovery after Covid-19.
Our team thanks TURISTIČKI SVET and Editor-in-Chief Ljiljana Rebronja for sharing our article and support
Chatbots are in top 10 as an anti-crisis solution
International Business School in Sofia organized on May 22 a webinar on “COVID-19: restart in Tourism. Digital technologies and the new normal in tourism”.
The webinar focused on solutions for businesses in the field of tourism and discussed various applications of digital technologies as anti-crisis solutions. Lecturers from the academic and business circles participated in the panel with interesting and useful information.
Thanks to the organizers for the invitation, the introductory presentation of the webinar was by Elitza Stoilova from Umni about the need of using technologies in hospitality and chatbots as virtual assistants in tourism.
In April of this year, at its webinar, Gartner shared 10 guidelines for improving digital efficiency and business self-service now and in the many months of recovery ahead, and in fifth place were chatbots as a necessary communication tool.
Umni Webinar: chatbots and MyBot in action
Umni organizes an online presentation and a demo of a chatbot for a hotel and a travel agency, the chatbot management platform MyBot and ideas for applying the chatbot.
In 40 minutes, Umni CEO Elitza Stoilova will tell what chatbots do, how they help, how they can be used, how much they cost, and answer questions.
As a reminder, Umni was one of the first companies to reach out to help the local tourism industry and offer its services for free.
- For the hotels: free implementation and free support until September 1 of a basic hotel chatbot with conversational AI
- For travel agencies: free implementation and free maintenance until September 1 of a basic chatbot.
Participation in the webinar is free, but with a limited number of participants. Registration: https://m.me/umnipromo (in Bulgarian only). As an alternative, you can register by sending us an email at sales@umni.bg
Umni participate in scientific paper about COVID-19
An article in the field of COVID-19 and the digitalization in tourism with Umni participation was published at arXiv at Cornell University!
Thanks to Prof. Stanislav Ivanov for inviting Umni to participate in this exciting international project: how COVID-19 would impact long-term travel and tourism, the threat of biosecurity to the businesses, and the increased automation and digitalization in the industry as a result of it. We hope the article will be useful and will be a good food for thoughts not only for tourism professionals but also for businesses in other industries.
The article was prepared by the joint efforts of the academia – Prof. Stanislav Ivanov from Varna University of Management (Varna, BG) and Ass. prof. Craig Webster from Ball State University (Indiana, USA), and the business – Elitza Stoilova, CEO of Umni (Sofia, BG) and Daniel Slobodskoy, CEO of Sezam24 – Booking Analytics (Prague, Czechia).
The Umni chatbot Boris was listed in Impact Ventures Mapping Report 2020
The children’s educational chat “Boris”, a project by Umni and “Bio Games” was listed in the first for Bulgaria mapping report of all social businesses, presented by PrEXCELerator Bulgaria.
The educational chatbot Boris, featured in Innovation series on BNT 2
Chatbots, their history, business benefits and success in using them in Bulgaria was one of the topics of the new BNT 2 program for innovations.
We thank the author and screenwriter Theodora Lapshova for inviting us to share out expert knowledge and experience in this field of chatbots, and to talk about a new venture in partnership with Bio-Games – the children’s educational chatbot “Boris”.
“Innovative” shows the latest in science, technology and business, and we’re glad that the topic for virtual assistants has been chosen to “open” the second broadcast of the series.