Umni about the chatbots in the XPLORA Academy digital marketing program

With the invitation of the digital agency XPLORA, Umni became part of XPLORA Academy, a complete training program in digital marketing, as a guest speaker. The topic of our team was about “smart” chatbots – how they are used, why businesses have to use them, what businesses should know and others. During the presentation there was an opportunity to present the platform of Umni for creating, maintaining, and training an AI chatbot in front of a specialized audience.

XPLORA Academy recorded a long conversation with Elitza on the topic about “digital assistant with artificial intelligence” and how the business shall properly prepare for the implementation of such digital employee – AI chatbot, in its team. We tried to give a lot of specifics, useful advice and best practices. Here are the first 10 minutes of the conversation.