Spa hotel Medicus with a chatbot from UMNI
The family of Umni’s virtual assistants grew up with another member – the Chatbot of Medicus Spa Hotel
The hotel’s chatbot serves in two languages, and its services include:
- Provides assistance in choosing a room and making a reservation
- Explains the payment options, conditions, and details in case of cancellation
- Provides detailed information about the restaurant and bar
- Details about the SPA center and services, sports activities, services, parking and location, group offers
- Explains what is the working time of all departments in the hotel
- Facilitates direct connection to the hotel reception
Pencho Slaveykov Regional Library – Varna has trusted UMNI
Umni created the virtual librarian assistant Elly, who is part of the team of the Pencho Slaveykov Regional Library – Varna.
Assistant Elly reveals the capabilities of chatbot technology to help stream the information and overall communication between readers and the Pencho Slaveikov Regional Library – Varna.
You can ask Elly about:
- Information about the library services
- Check for availability or reload a book
- information about all departments in the library and their working hours
- Search for a book by a title
- Direct connection to the library
The Plovdiv City Chatbot by Umni in the air of BNT 1
The first city chatbot in Bulgaria – Plovdiv City Concierge, a project by Umni, was featured in the air of the Bulgarian national broadcaster BNT 1
The material showed what the virtual assistant of the European Capital of Culture’14 is and to whom it is oriented.
In an interview with the Bulgarian National Television, Elitsa Stoilova, CEO of the company, told details about the content and usage of the city chatbot in Plovdiv and how it helps.
Weather forecasts, air quality information and daily horoscope are part of the additional functionalities that Plovdiv City Concierge brought to the visitors of the city.
Umni inspires
The founder and CEO of Umni, Elitsa Stoilova, was invited as a guest lecturer in the fourth edition of Rails Girls Vratsa, which was held jointly with the Vratsa Software organization.
Together with the latest statistics, world-class research and trends, Elitsa has told details of her 22-year career in hospitality and tourism in North Africa and the Pacific. She shared with interesting facts about the great change for her in a professional way – why and how the chatbots became part of her life, and what awaits us in the future – the automatization of customer communication.
Chatbots in the Hospitality – Present and Future
Automating the customer service is not a seasonal fashion, it is the future that is happening here and now, everywhere.
Robots-concierge, “Smart” hotel rooms, and chatbots in the messengers are increasingly becoming preferred by any type and scale businesses in the hotel and tourism industry.
What are the latest statistics and surveys, what is the ground for such innovations in Bulgaria, how and where we can apply them?
Which are the lessons of hotel management from a small tropical island?
These are just some of the topics that Elitza Stoilova – founder and CEO of the first chat agency in Bulgaria – Umni, talked about in her interview for Business Club magazine.
What is the common thing between Singapore, Tokyo, Ottawa and Plovdiv?
In an interview with CIO, we shared details about Umni’s next pride, which is “Plovdiv City Concierge” – the first urban chatbot in Bulgaria. Its appearance helped the City under the hills to match the world-famous cities that adopted the chatbot technology.
People have different needs and use their personal devices mainly in search of solutions that satisfy them at the moment.
The Plovdiv City Concierge is available in Messenger and is ready to help visitors of the city with information on businesses, services and places of interest 24/7, 365 days a year.